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after last update cannot send or receive emails - no connection.

  • 4 replies
  • 2 have this problem
  • 5 views
  • Paskiausią atsakymą parašė helenasm

helenasm
helenasm
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Since last update a cannot send or receive emails. It is showing that Mozilla thunderbird is connecting, but it just freezes. When I close the thunderbird window, it closes, but not the program itself, since I can only start it again if I restart the computer. I uninstalled and reinstalled thunderbird, but no luck. The emails work fine through the webbrowser. I am using windows 7 sp 1. Ypur help would be greatly appreciated. Helenasm

Since last update a cannot send or receive emails. It is showing that Mozilla thunderbird is connecting, but it just freezes. When I close the thunderbird window, it closes, but not the program itself, since I can only start it again if I restart the computer. I uninstalled and reinstalled thunderbird, but no luck. The emails work fine through the webbrowser. I am using windows 7 sp 1. Ypur help would be greatly appreciated. Helenasm

Chosen solution

After reinstall Thunderbird, DId you used the Old Profile or New Profile.

Check with your IMAP/POP3, SMTP and PORT settings.

Make sure your Firewall/Antivirus not blocking the Thunderbird.

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All Replies (4)

iamjayakumars
iamjayakumars
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Chosen Solution

After reinstall Thunderbird, DId you used the Old Profile or New Profile.

Check with your IMAP/POP3, SMTP and PORT settings.

Make sure your Firewall/Antivirus not blocking the Thunderbird.

helenasm
helenasm Klausimą uždavęs asmuo
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Hi,

very much appreciate your response to help.I have used the old profile. I use Norton internet security firewall and it is not blocking Thunderbird.

I also left the configuration as was, since I had no problems with it until Thunderbird update. Not being very computer savvy, I would not know how to manually configure the email providers.

Thanks. helenasm

iamjayakumars
iamjayakumars
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Check this link for detail

helenasm
helenasm Klausimą uždavęs asmuo
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Hi,

thank you - what I have done was to remove all accounts and add them freshly again, plus I also made sure the firewall has Thunderbird added to it. Took me a little while, but it worked!


Really appreciate your help.

Best regards, Helenasm