Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Unable to download any file of any type - Firefox 32.0.3 / OS X Mavericks / Controlled user account

  • 6 replies
  • 22 have this problem
  • 1 view
  • Paskiausią atsakymą parašė Tillois

more options

Hi,

whenever I try to download any file of any type with Firefox 32.0.3 on my iMac running OS X Mavericks 10.9.5 logged in with a controlled user account, I get a message "failed" in the downloads window. The downloaded files are always empty and I have to remove them manually. For information, I've installed Firefox using my controlled user account.

If I log in with an admin user account, Firefox successfully downloads the files.

Your help is much appreciated !

Tillois

Hi, whenever I try to download any file of any type with Firefox 32.0.3 on my iMac running OS X Mavericks 10.9.5 logged in with a controlled user account, I get a message "failed" in the downloads window. The downloaded files are always empty and I have to remove them manually. For information, I've installed Firefox using my controlled user account. If I log in with an admin user account, Firefox successfully downloads the files. Your help is much appreciated ! Tillois

Modified by Tillois

Chosen solution

Thank you for your effort and answer. I forgot to close this issue !

This is how I solved it : I re-installed the whole system and I don't use a controlled user account any more. Firefox work's just fine !

I think that your last answer could have solved the problem, but now that my system is stable, I won't try it !

Thank's again.

Tillois

Skaityti atsakymą kartu su kontekstu 👍 0

All Replies (6)

more options

Hello,

One possibility that files cannot be saved with controlled user accounts is that they do not have the proper permissions for the folder. Please make sure that the folder has "write" permissions set for the user accounts.

For more information, see: http://support.apple.com/kb/PH13799

more options

Hi,

thank you for your answer and advice. I've checked the permissions for the "Downloads" folder, and my controlled user account has the "Read and write" permissions...

Tillois

more options

Do you have any security (anti-virus) software what might be blocking the files?

more options

Hi,

thank you for your reply. I know it's not OK, but I'm not using any antivirus or firewall software...

Tillois

more options

It is likely that your Mac has a firewall installed that you may not be aware of, but usually only third-party anti-virus software could possibly cause issues.

It is also possible that you do not have the proper permissions for the temp folder that Firefox uses to start the download in the background.

Try to repair the disk permissions:

more options

Chosen Solution

Thank you for your effort and answer. I forgot to close this issue !

This is how I solved it : I re-installed the whole system and I don't use a controlled user account any more. Firefox work's just fine !

I think that your last answer could have solved the problem, but now that my system is stable, I won't try it !

Thank's again.

Tillois