Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

When I "star" a message, Thunderbird makes the message "unread" again. Running up to date mac OSX, please help.

  • 7 replies
  • 1 has this problem
  • 1 view
  • Paskiausią atsakymą parašė sfhowes

more options

Running up to date OSX on my macbook pro. Love Thunderbird, except for one fatal flaw. Every time I star a message as being important, Thunderbird in turn makes it an unread message. Then if I highlight the message to make it so it is read again, it removes the star. I star again... again back to unread. The circle continues on and on. I am using an IMAP set up, since I also have my email going to my phone and tablet. Thanks for all of the help!

Running up to date OSX on my macbook pro. Love Thunderbird, except for one fatal flaw. Every time I star a message as being important, Thunderbird in turn makes it an unread message. Then if I highlight the message to make it so it is read again, it removes the star. I star again... again back to unread. The circle continues on and on. I am using an IMAP set up, since I also have my email going to my phone and tablet. Thanks for all of the help!

All Replies (7)

more options

On my system, at least, a message can be starred or unstarred without affecting the read status, if the Message Pane is hidden (F8). If the Message Pane is open, the same result applies as long as the star is added or removed from the message right-click menu (Mark/Add Star).

more options

Thank you for the insight. I tried what you described and it did not resolve my issue. Whether I right click to add the star or click the star, it results in the same issue. The only time I can add a star and not have it result in the message going back to unread is if I open the message and leave it open for a significant amount of time, then if I star it, it does not mark it as unopened.

more options

Don't know if this matters, but under Tools/Options(Mac:Preferences)/Advanced/Reading & Display, I have "Automatically mark messages as read" and "Immediately on display" checked.

more options

I have both of those checked as well.

more options

You could try repairing the folder (right-click, Properties, Repair Folder) and see if the correct read status is maintained. Be sure to back up your mail or the entire profile before you do this, as in rare cases the repairing results in vanishing mail (which points to the folder being corrupted in the first place).

more options

None of this has worked. Thank you for your suggestions though.

more options

If the folder is corrupted beyond the simple repair operation, I suggest rebuilding it according to these instructions:

http://kb.mozillazine.org/Compacting_folders#Real_fix

Essentially, you move the messages out of the folder and replace it with a new version.