Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Jei jums reikia pagalbos, užduokite naują klausimą.

I signed onto Firefox & message saying I had 2 viruses & to call XXX, Core IT Resolve. Legitimate message from Firefox Security?

  • 2 replies
  • 2 have this problem
  • 4 views
  • Paskiausią atsakymą parašė James

srhernandez
srhernandez
more options

I signed onto Firefox & message saying I had 2 viruses & to call XXX, Core IT Resolve. Legitimate message from Firefox Security? For $49.99 they claimed to be able to clean up my computer.

I let them access my computer remotely, and was shown a page with "Applications" at the top, and a list of 48,628 "events" (ERRORS and WARNINGS), which he said were going to crash my computer if I didn't get them cleaned out by letting them uninstall, then reinstall, everything. He also said the McAfee Security and Malwarebyte security we have is not good, and I need to change to Symentec Security system.

Did I open up myself by allowing him remote access? I did not provide my credit card info, as was requested for their "service".

edit: removed malicious phone numbers (philipp)

I signed onto Firefox & message saying I had 2 viruses & to call XXX, Core IT Resolve. Legitimate message from Firefox Security? For $49.99 they claimed to be able to clean up my computer. I let them access my computer remotely, and was shown a page with "Applications" at the top, and a list of 48,628 "events" (ERRORS and WARNINGS), which he said were going to crash my computer if I didn't get them cleaned out by letting them uninstall, then reinstall, everything. He also said the McAfee Security and Malwarebyte security we have is not good, and I need to change to Symentec Security system. Did I open up myself by allowing him remote access? I did not provide my credit card info, as was requested for their "service". edit: removed malicious phone numbers (philipp)

Modified by philipp

Chosen solution

Firefox is a web browser and not a virus scanner. Also Mozilla dies not charge for any services nor use a third-party support service for anything.

Skaityti atsakymą kartu su kontekstu 👍 0

All Replies (2)

finitarry
finitarry
more options

That sounds like a fraud attempt to me. Ignore those messages and block popups. Anything that pops up spontaneously saying you have viruses and need our software is malicious and should be closed.

James
James
  • Top 25 Contributor
  • Moderator
more options

Chosen Solution

Firefox is a web browser and not a virus scanner. Also Mozilla dies not charge for any services nor use a third-party support service for anything.