Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Shockwave Flash keeps crashing.

  • 4 replies
  • 2 have this problem
  • 23 views
  • Paskiausią atsakymą parašė FredMcD

more options

Every time I open any site with pictures or videos, I get a Shockwave Flash crash error.

Here are a bunch of my crash reports, because if it isn't Firefax randomly crashing itself, it's Flash. I have tried all of the fixes, PLEASE HELP!!!

Report ID Date Submitted bp-34e6af04-c208-4979-9e76-052de2150422 4/22/2015 4:23 PM bp-d046bdc8-3a5f-453b-94f3-323f12150422 4/22/2015 3:15 PM bp-9c6ad6cb-7947-433b-aea9-9ad2f2150421 4/21/2015 3:14 PM bp-427ac708-6992-4c33-8556-d98da2150421 4/21/2015 3:14 PM bp-4c01a385-129c-4600-866f-d101f2150421 4/21/2015 3:14 PM bp-3ff614f8-7bdf-4390-96c1-e4ed22150420 4/20/2015 2:30 PM bp-c932a0ca-37fe-4a30-a4ee-86dde2150417 4/17/2015 6:31 PM bp-8a0c3287-f447-435e-9db5-f376b2150414 4/13/2015 9:58 PM bp-966de807-653f-4dd4-804f-8d0742150412 4/12/2015 4:20 PM bp-426ad5c0-f670-4b09-a0e6-f0eff2150408 4/8/2015 5:21 PM bp-095cafaa-a462-49fc-a00d-9f4042150406 4/5/2015 9:48 PM bp-2190b33c-086b-41f0-a05d-1e14f2150330 3/30/2015 2:05 PM bp-d6cc7526-7ef0-46ba-bcd1-fb06b2150329 3/28/2015 11:00 PM bp-02c8cb67-5110-41d9-a0d5-968862150329 3/28/2015 8:38 PM bp-c5307e84-dafa-4c0c-b699-e14732150328 3/28/2015 7:45 PM bp-7a5e94fa-7262-47e4-868d-20c532150327 3/27/2015 5:00 PM bp-3990681e-5196-4693-a125-690fe2150326 3/25/2015 10:28 PM bp-17e6a5e5-b210-40d0-9c8c-f04dc2150306 3/6/2015 4:18 PM bp-2c4a1e42-0096-4b1c-9580-571052150222 2/22/2015 3:22 PM bp-193daa68-980b-47d3-b6ab-3940a2150215 2/14/2015 7:49 PM bp-f2ca827e-d83e-49e0-b377-569d42150122 1/22/2015 3:40 PM bp-57618da9-2f25-4b2f-bff4-9e10b2150106 1/6/2015 12:20 PM bp-319cf1fb-0273-4d59-bd16-4a3b22141225 12/25/2014 6:59 PM bp-79bf1f6c-bb93-4a83-9481-fd87d2141225 12/25/2014 4:02 PM bp-08737569-a632-4f7c-b987-aeb0f2141218 12/17/2014 10:06 PM bp-76a2c3c5-7ac7-49f4-84e1-d81592141207 12/7/2014 6:23 PM bp-0c362fca-518f-4377-be8c-898d42141202 12/2/2014 1:54 PM bp-bb1ed8d4-fc50-4aa6-b5d4-e22542141117 11/17/2014 6:06 PM bp-b87bb774-080c-49ff-85fe-f8d222141110 11/9/2014 10:24 PM

(removed reports without a bp- prefix - c)

Every time I open any site with pictures or videos, I get a Shockwave Flash crash error. Here are a bunch of my crash reports, because if it isn't Firefax randomly crashing itself, it's Flash. I have tried all of the fixes, PLEASE HELP!!! Report ID Date Submitted bp-34e6af04-c208-4979-9e76-052de2150422 4/22/2015 4:23 PM bp-d046bdc8-3a5f-453b-94f3-323f12150422 4/22/2015 3:15 PM bp-9c6ad6cb-7947-433b-aea9-9ad2f2150421 4/21/2015 3:14 PM bp-427ac708-6992-4c33-8556-d98da2150421 4/21/2015 3:14 PM bp-4c01a385-129c-4600-866f-d101f2150421 4/21/2015 3:14 PM bp-3ff614f8-7bdf-4390-96c1-e4ed22150420 4/20/2015 2:30 PM bp-c932a0ca-37fe-4a30-a4ee-86dde2150417 4/17/2015 6:31 PM bp-8a0c3287-f447-435e-9db5-f376b2150414 4/13/2015 9:58 PM bp-966de807-653f-4dd4-804f-8d0742150412 4/12/2015 4:20 PM bp-426ad5c0-f670-4b09-a0e6-f0eff2150408 4/8/2015 5:21 PM bp-095cafaa-a462-49fc-a00d-9f4042150406 4/5/2015 9:48 PM bp-2190b33c-086b-41f0-a05d-1e14f2150330 3/30/2015 2:05 PM bp-d6cc7526-7ef0-46ba-bcd1-fb06b2150329 3/28/2015 11:00 PM bp-02c8cb67-5110-41d9-a0d5-968862150329 3/28/2015 8:38 PM bp-c5307e84-dafa-4c0c-b699-e14732150328 3/28/2015 7:45 PM bp-7a5e94fa-7262-47e4-868d-20c532150327 3/27/2015 5:00 PM bp-3990681e-5196-4693-a125-690fe2150326 3/25/2015 10:28 PM bp-17e6a5e5-b210-40d0-9c8c-f04dc2150306 3/6/2015 4:18 PM bp-2c4a1e42-0096-4b1c-9580-571052150222 2/22/2015 3:22 PM bp-193daa68-980b-47d3-b6ab-3940a2150215 2/14/2015 7:49 PM bp-f2ca827e-d83e-49e0-b377-569d42150122 1/22/2015 3:40 PM bp-57618da9-2f25-4b2f-bff4-9e10b2150106 1/6/2015 12:20 PM bp-319cf1fb-0273-4d59-bd16-4a3b22141225 12/25/2014 6:59 PM bp-79bf1f6c-bb93-4a83-9481-fd87d2141225 12/25/2014 4:02 PM bp-08737569-a632-4f7c-b987-aeb0f2141218 12/17/2014 10:06 PM bp-76a2c3c5-7ac7-49f4-84e1-d81592141207 12/7/2014 6:23 PM bp-0c362fca-518f-4377-be8c-898d42141202 12/2/2014 1:54 PM bp-bb1ed8d4-fc50-4aa6-b5d4-e22542141117 11/17/2014 6:06 PM bp-b87bb774-080c-49ff-85fe-f8d222141110 11/9/2014 10:24 PM ''(removed reports without a bp- prefix - c)''

Modified by cor-el

All Replies (4)

more options

Try disabling protected mode for flash:

  1. type "about:config" in the address bar
  2. click the "I'll be careful" button
  3. In the search box, paste "dom.ipc.plugins.flash.disable-protected-mode" (without the quotes)
  4. double-click to set the item that appears to true

You may have to restart firefox for this to take effect

more options

I did that already. I have done all that is listed in the forums, none of it worked.

more options

Either your RAM or Graphics card are going bad, or you have file system corruption. I advise following Microsoft's article to check for and fix file system corrupt: https://support.microsoft.com/en-us/kb/929833

If none is found, the next step would be testing your RAM.

more options

Flash block {web link} Never be annoyed by a Flash animation again! Blocks Flash so it won't get in your way, but if you want to see it, just click on it


If you have problems with current Shockwave Flash plugin versions then check this:

  • see if there are updates for your graphics drive drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also: