Repeated FF crashes beginning in Mid-April 2015
Since FF 37.0.x came out in Mid-April 2015, it crashes just about every time I use it.
I had sent repeated crash reports to Mozilla with NO solutions.
This is happening on a W/8.1 system and a W/Vista Home Premium system.
It seems that FF stays in memory as a process and doesn't always shut down quickly when I exit.
I read one other submission and that indicated a McAfee Site Advisor problem--but I do not have that installed as a program or a plugin.
Help
All Replies (3)
We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.
- Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
- Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.
Note: If a recent Report ID does not start with bp- click on it to submit the report.
(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)
Thank you for your help!
More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.
drc0304 said
Since FF 37.0.x came out in Mid-April 2015, it crashes just about every time I use it. I had sent repeated crash reports to Mozilla with NO solutions. This is happening on a W/8.1 system and a W/Vista Home Premium system. It seems that FF stays in memory as a process and doesn't always shut down quickly when I exit. I read one other submission and that indicated a McAfee Site Advisor problem--but I do not have that installed as a program or a plugin. Help
Here are the latest CRASH Reports
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bp-8715a364-2bab-4b59-8b13-59e6e2150525 5/25/2015 8:42 AM bp-bb633936-e61d-45f6-97e0-782d12150525 5/25/2015 8:34 AM bp-0933af42-66f9-4516-9e3a-101322150525 5/25/2015 8:29 AM bp-7c8d6d88-5f91-4a7e-bfb9-3a4822150524 5/24/2015 12:47 PM bp-afe63a35-1263-4c72-a972-3be4c2150523 5/23/2015 10:47 AM
Some added toolbar and anti-virus add-ons are known to cause Firefox issues. Disable All of them.
Signature shutdownhang
Several of the programs flagged in the report are from Norton.
Download the current full installers for your Norton programs and save them.
Download and run the Norton Removal Tool to uninstall your Norton product
After rebooting the computer, run a registry scanner. Then run the installers.