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Workarounds for Firefox crashes during Facebook sharing of articles?

  • 1 reply
  • 1 has this problem
  • 1 view
  • Paskiausią atsakymą parašė Safwan Rahman

ap1004
ap1004
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For the past few versions, I experience a crash when I attempt to share a link via Facebook from a website that has the "Share on Facebook" button. I am able to sign into Facebook after pressing the button and am able to write in the comments prior to my submitting the link. However, once I hit the share button in the Facebook window, Firefox crashes.

Here is my crash report link: https://crash-stats.mozilla.com/report/index/80e87a20-8094-41de-92f1-5f75e2150530

For the past few versions, I experience a crash when I attempt to share a link via Facebook from a website that has the "Share on Facebook" button. I am able to sign into Facebook after pressing the button and am able to write in the comments prior to my submitting the link. However, once I hit the share button in the Facebook window, Firefox crashes. Here is my crash report link: https://crash-stats.mozilla.com/report/index/80e87a20-8094-41de-92f1-5f75e2150530

All Replies (1)

Safwan Rahman
Safwan Rahman
  • SUMO Warrior
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Hi, Can you please share the Website name so we can investigate the problem? Till that, can you please try disabling Hardware Accelator and try again? Then perform these steps:

  1. Open Firefox Options window (Preferences on Mac or Linux) as follows:
    • Click the menu button New Fx Menu and select Options for Windows or Preferences on Mac or Linux.
  2. In the Firefox Options (or Preferences) window, click the Advanced tab, then select General.
  3. In the settings list, you should find the Use hardware acceleration when available checkbox. Uncheck this checkbox.
  4. Now, restart Firefox and see if the problems persist.

Additionally, please check for updates for your graphics driver by following the steps mentioned in the following Knowledge base articles:

Did this fix your problems? Please report back to us!

Thank you.

Modified by Safwan Rahman