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Facebook doesn't work and now I can't log off ]:-(

  • 2 replies
  • 2 have this problem
  • 8 views
  • Paskiausią atsakymą parašė FredMcD

louiseclare58
louiseclare58
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When I try to open Facebook on Firefox it is a jumble of screens and now I can't log off so it is always open - in a scrambled way, but, you can still see some details.

I want to be able to log off Facebook in Firefox.

When I try to open Facebook on Firefox it is a jumble of screens and now I can't log off so it is always open - in a scrambled way, but, you can still see some details. I want to be able to log off Facebook in Firefox.

All Replies (2)

kushagra
kushagra
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Hey,

You can try to Clear Now the Cache, Cookies, and Site Preferences with Time range to clear set to Everything via Tools (Alt + T) > Clear Recent History and check. Still the problem occurs you can go for the reset of the FF. The steps will help you in resetting your FF

Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following: 

   Go to Firefox > Help > Troubleshooting Information.
   Click the "Reset Firefox" button.
   Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
   Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

FredMcD
FredMcD
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Please hold off on the above.

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies
    Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.

Separate Issue; Your System Details shows;

Installed Plug-ins

Adobe Shockwave for Director Netscape plug-in, version 12.0.5.146 Adobe Shockwave for Director Netscape plug-in, version 12.0.6.147
Having more than one version of a program may cause issues. You must remove the older programs. Then get the current full installer.

Shockwave Director: Shockwave Standalone Installer / Uninstaller{web link} Shockwave Director Version 12.1.9.159 http://get.adobe.com/shockwave/

Also, your Adobe PDF Plug-In For Firefox and Netscape is out of date.