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Mozilla login does not work for Sumo-One and Done

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  • Paskiausią atsakymą parašė EA69

EA69
EA69
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Mozilla login requires a username and password. SUMO login first requires and email address. Why can't the login for the MOZILLA community also give access to the SUMO-One and Done site ?. The simplest option would seem to be to add a "SUMO" tile to the MOZILLA home page so you can go directly to SUMO. It is very hard to work out how MOZILLA "HELP" works. Sometimes I end up right here in the community, but when I got an email asking me to contribute to "Mozilla Support" I somehow ended up at SUMO and a note that SUMO "was looking forward to seeing me more often". Very confusing.

Mozilla login requires a username and password. SUMO login first requires and email address. Why can't the login for the MOZILLA community also give access to the SUMO-One and Done site ?. The simplest option would seem to be to add a "SUMO" tile to the MOZILLA home page so you can go directly to SUMO. It is very hard to work out how MOZILLA "HELP" works. Sometimes I end up right here in the community, but when I got an email asking me to contribute to "Mozilla Support" I somehow ended up at SUMO and a note that SUMO "was looking forward to seeing me more often". Very confusing.

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EA69
EA69 Klausimą uždavęs asmuo
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Add tiles to access SEA MONKEY; CAMINO; LIGHTENING; SUNBIRD as well - tho I don't know what they are. Came across them when I clicked the ASK A QUESTION tab.

Madasan
Madasan
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Hi eau69,

Welcome to the Mozilla community! The One and Done tool is on a different platform than support.mozilla.org this is why it requires a different login. One and Done is for community members who participate in different Mozilla projects while support.mozilla.org is mainly aimed at users looking for help.

Hope that clarifies it! Let me know if you have more questions or, better, if you are a contributor, open a thread in the SUMO contributors forums here.

James
James
  • Top 25 Contributor
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Lightening is a Calender that works on Thunderbird and also SeaMonkey.

Sunbird was a separate calendar ap that has been discontinued.

Camino is or was a web browser for Mac OSX as it is discontinued.

SeaMonkey is a suite (web browser, email, irc, etc) being done by a community as it is a continuation of the old Mozilla suite which Mozilla discontinued back during April 2006 at Release version 1.7.13.

Modified by James

EA69
EA69 Klausimą uždavęs asmuo
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Thanks to both Madasan and James for helpful replies. for James ; LIGHTENING must be the "today pane" thing I can display/hide on the right of my emails. Useful, but it would help a lot it could pop up a warning at the START time for an event, ie if START TIME is set to 10am, the EVENT (say dentist at 10:45) would pop up at 10:00 as a reminder. for Madasan : I have elsewhere remarked that I can contribute by asking MOZILLA FOR DUMMIES type questions. It would help if I could use the same login, even if the web site is different.