Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

why does the get message button not get messages?

  • 3 replies
  • 2 have this problem
  • 6 views
  • Paskiausią atsakymą parašė amanchesterman

more options

The get messages button will not get messages. Nor will it get messages when I left click on the email account and then choose get messages from the pop up menu. The only way that I have found to get messages in to close thunderbird and then re-open it. Is this a know issue? and what is the fix? Thanks Kelly

The get messages button will not get messages. Nor will it get messages when I left click on the email account and then choose get messages from the pop up menu. The only way that I have found to get messages in to close thunderbird and then re-open it. Is this a know issue? and what is the fix? Thanks Kelly

All Replies (3)

more options

It's a known issue at present for people whose email is provided by a company called Charter: there have been several posts recently reporting this behaviour. A couple of months ago (if I remember correctly) there was a similar problem with a company called GoDaddy.

more options

Yes I have Charter. Is there a fix? Kelly

more options

I haven't seen a fix reported here. But posts reporting odd behaviour with Charter continue -- here's one from a few minutes ago: https://support.mozilla.org/en-US/questions/1122086