Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Jei jums reikia pagalbos, užduokite naują klausimą.

Can't access Outlook.live.com. Secure Connection Failed.

  • 2 replies
  • 12 have this problem
  • 8 views
  • Paskiausią atsakymą parašė canyonlight3142

canyonlight3142
canyonlight3142
more options

Firefox 53.0.3 (32bit), Windows 10. Just today I can't access Outlook email. I get a "Problem Loading Page", Secure Connection Failed, 

Error code: SEC_ERROR_OCSP_INVALID_SIGNING_CERT.

I am able to access Outlook using Chrome. This happens on multiple computers.

Thanks

Firefox 53.0.3 (32bit), Windows 10. Just today I can't access Outlook email. I get a "Problem Loading Page", Secure Connection Failed, Error code: SEC_ERROR_OCSP_INVALID_SIGNING_CERT. I am able to access Outlook using Chrome. This happens on multiple computers. Thanks

Chosen solution

There seems to be something wrong on the Outlook servers. Hopefully they fix this quickly on the server. I've see a few reports similar to yours and I can confirm it myself.

This looks like a problem with OCSP stapling on the server because it works when I disable this feature in Firefox.

You can temporarily toggle this pref to false on the about:config page to see if disabling OCSP Stapling works for you. It is best to reset this pref via the right-click context menu to true once you are done with the this website.

  • security.ssl.enable_ocsp_stapling = false

You can open the about:config page via the location/address bar. You can accept the warning and click "I'll be careful" to continue.

Skaityti atsakymą kartu su kontekstu 👍 0

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Chosen Solution

There seems to be something wrong on the Outlook servers. Hopefully they fix this quickly on the server. I've see a few reports similar to yours and I can confirm it myself.

This looks like a problem with OCSP stapling on the server because it works when I disable this feature in Firefox.

You can temporarily toggle this pref to false on the about:config page to see if disabling OCSP Stapling works for you. It is best to reset this pref via the right-click context menu to true once you are done with the this website.

  • security.ssl.enable_ocsp_stapling = false

You can open the about:config page via the location/address bar. You can accept the warning and click "I'll be careful" to continue.

Modified by cor-el

canyonlight3142
canyonlight3142 Klausimą uždavęs asmuo
more options

Thanks for your help. I contacted Microsoft ( what a waste of time ) & of course they said it is a Firefox problem.