Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

After Login the Saved Logins are Not Sync

  • 1 reply
  • 1 has this problem
  • 5 views
  • Paskiausią atsakymą parašė user1378671

more options

My Firefox account was in working from 2015, yesterday i was changed my window from windows 7 (32 bit) to windows 10 (64 Bit) when i login in Firefox for sync it can't sync anything only yesterday logins that are saved is sync reset all are not sync.

Please solve this problem

My Firefox account was in working from 2015, yesterday i was changed my window from windows 7 (32 bit) to windows 10 (64 Bit) when i login in Firefox for sync it can't sync anything only yesterday logins that are saved is sync reset all are not sync. Please solve this problem

All Replies (1)

more options

Were you using Sync with a 2nd device? If so, your data should still be on that device and Sync should be able to get it from there.

But if you used Sync with one solitary device and then installed a new operating system on that device; and then expected to use Sync to "recover" you data and that didn't work your data may be gone. Many users who have attempted to use Sync in that unapproved manner lost their data when they changed their Firefox Account password before their data was re-Sync'd back to that device. The password that was being used when the data was sent to the Sync server is the "key" that is needed to decrypt that data, a different "key" won't work. So when the account password is reset the Sync server clears any data that is sitting there.