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Firefox crashes

  • 2 replies
  • 1 has this problem
  • 7 views
  • Paskiausią atsakymą parašė FredMcD

Donna61
Donna61
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When i go to my Gmail account it won't let me and it comes up Firefox crashed and send report to them so i did that and it didn't work and i tried downloading something but that didn't work either. I can't get to my Gmail account.

When i go to my Gmail account it won't let me and it comes up Firefox crashed and send report to them so i did that and it didn't work and i tried downloading something but that didn't work either. I can't get to my Gmail account.

All Replies (2)

FredMcD
FredMcD
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Donna61 said

I can't get to my Gmail account.

What happens when you try?

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

Type about:preferences<enter> in the address bar.

  • Cookies; Select Privacy. Under History, select

Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.

  • Cache; Select Advanced > Network. Across from

Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} A small dialog should appear. Click Start In Safe Mode (not Refresh). While you are in safe mode;

Type about:preferences#advanced<enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Then restart. Poke around safe websites. Are there any problems?

FredMcD
FredMcD
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Donna61 said

Firefox crashed

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 crash reports, and copy them. Press the Reply button. Now go to the reply box and paste them in.

aboutcrashesFx29

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support