Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Ever since the last firefox update, I can't log into my gmail account.

  • 2 replies
  • 2 have this problem
  • 1 view
  • Paskiausią atsakymą parašė cor-el

more options

I recently updated my 64 bit machine to Firefox 55.0.2. Afterward, when attempting to log into my gmail account and entering my username, the username gets overwritten and does not get transmitted to gmail. No problem getting to me gmail with Edge.

I recently updated my 64 bit machine to Firefox 55.0.2. Afterward, when attempting to log into my gmail account and entering my username, the username gets overwritten and does not get transmitted to gmail. No problem getting to me gmail with Edge.

Chosen solution

This issue can be caused by corrupted cookies or cookies that are blocked.

Clear the cache and remove the cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Clear the cache":

  • Options/Preferences -> Advanced -> Network -> Cached Web Content: "Clear Now"

"Remove the cookies" from websites that cause problems.

  • Options/Preferences -> Privacy -> "Use custom settings for history" -> Cookies: "Show Cookies"
Skaityti atsakymą kartu su kontekstu 👍 1

All Replies (2)

more options

Type about:preferences#security<enter> in the address bar.

Under Logins, Turn on Remember Logins. To check the passwords you have listed, press Saved Logins.

What is the entry for that site?

more options

Chosen Solution

This issue can be caused by corrupted cookies or cookies that are blocked.

Clear the cache and remove the cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Clear the cache":

  • Options/Preferences -> Advanced -> Network -> Cached Web Content: "Clear Now"

"Remove the cookies" from websites that cause problems.

  • Options/Preferences -> Privacy -> "Use custom settings for history" -> Cookies: "Show Cookies"

Modified by cor-el