Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Although version 57.0.1 is available, Firefox 57.0 thinks it is up to date.

  • 2 replies
  • 8 have this problem
  • 5 views
  • Paskiausią atsakymą parašė John Pap

more options

I have Firefox version 57.0 installed and running. Although version 57.0.1 is available, when I check for updates the result is that Firefox is up to date.

Firefox 57.0 (64-bit) Windows 10 (64-bit) Creator's update.

Regards, John

I have Firefox version 57.0 installed and running. Although version 57.0.1 is available, when I check for updates the result is that Firefox is up to date. Firefox 57.0 (64-bit) Windows 10 (64-bit) Creator's update. Regards, John

Chosen solution

Updates to Firefox 57.0.1 was blocked due to a problem crasher on Windows.

https://support.mozilla.org/en-US/kb/firefox-startup-crash-g-data-security-software

You can read about it in the Bugzilla tracking bug 1421991 though do not comment in this bug as it is not for support or discussdion. Bugzilla Etiquette

Skaityti atsakymą kartu su kontekstu 👍 1

All Replies (2)

more options

Chosen Solution

Updates to Firefox 57.0.1 was blocked due to a problem crasher on Windows.

https://support.mozilla.org/en-US/kb/firefox-startup-crash-g-data-security-software

You can read about it in the Bugzilla tracking bug 1421991 though do not comment in this bug as it is not for support or discussdion. Bugzilla Etiquette

more options

james, thank you very much for your reply. I visited the link your provided, read all about it and no, I did not comment.

All the best, John