Firefox Quantom was crashing repeatedly, then all the time, and now freezes often in safe mode.
At first individual (random) tabs were crashing fairly frequently, but I could continue for a while after each restart. That became more frequent, and then the whole thing crashed almost immediately on restart. I didn't even have long enough to find out how to restart in safe mode, and had to use another browser for that. Safe mode is fine for a while but then freezes (not responding), usually very soon after I come back to Firefox after a break. Then it takes several attempts to close it, and I restart, and restart again in safe mode.
All Replies (6)
Start your Computer in safe mode with network support. Then start Firefox. Try Safe websites. Is the problem still there?
http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting Any Computer In Safe Mode; Free Online Encyclopedia
In the address bar, type about:crashes<enter>.
Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.
The crash report is several pages of data. We need the report numbers to see the whole report.
Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box and paste them in.
For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support +++++++++++++++++++++++ If you can't get Firefox to open, you will have to do this the hard way.
https://support.mozilla.org/en-US/kb/mozillacrashreporter Open the file browser / explorer on your computer. Note: You may have to enable Show Hidden Folders / Files. Enter this in the address bar;
Windows: %APPDATA%\Mozilla\Firefox\Crash Reports\submitted Win 7/Vista: C:\Users\<username>\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted Win XP/2000: C:\Documents and Settings\<username>\Application Data\Mozilla\Firefox\Crash Reports\submitted
Mac OS: /Users/<username>/Library/Application Support/Firefox/Crash Reports/submitted Linux: /home/<username>/.mozilla/firefox/Crash Reports/submitted
Copy the most recent 5-7 File Names in the folder. Post the information in the reply box.
Thank you very much for the instructions which I hope I've followed correctly! When I returned to the PC this morning (7 am UK) Firefox had crashed and did again repeatedly before I could even get to safe mode. I used Edge to find how to restart Windows 10 in safe mode, and made a note of its instructions and yours before restarting. I now have Firefox in safe mode but can't open any Office apps. Once I've submitted this I shall need to restart the pc in normal mode to be able to do anything else.
The reports: bp-b1440d72-b53a-4094-a14a-d30491180227 27.2.18 07:24 bp-80fbae88-e950-4ea1-95c5-894fd1180227 27.2.18 07:20 bp-62668415-c46e-4f02-8f69-f192e0180227 27.2.18 07:20 bp-02f433ad-8787-42eb-a6d6-b50640180227 27.2.18 07:18 bp-b4bbafd0-5b01-4872-8829-00cd31180225 25.2.18 07:02 bp-9bffa462-1175-479a-8157-47cef1180221 21.2.18 07:51 bp-7f1b7878-289e-4ee0-9450-04eae1180220 20.2.18 07:59 bp-415094b9-405d-403c-b4fe-ad2041180218 18.2.18 07:03 bp-ef563a54-06f5-42f0-a7f8-01c281180218 18.2.18 07:02 bp-db9a0ddc-dcb0-4df3-8874-1594b1180217 17.2.18 20:28 bp-f5bfeae2-525e-4f72-9e7f-0a8711180217 17.2.18 20:20
When I pressed Post a reply I had an error message
Hmm. We’re having trouble finding that site.
I found I wasn't connected, but have been able to use BT hotspot, so fingers crossed...
Modified by cor-el
Most of these crashes is due to out of memory, or due to fragmentation of memory. Two crashes are made by Symantec Security Software.
Are the memory issues due to keeping too many tabs open? And the fragmentation? Is there anything I can do please? Symantec I understand - it has a habit of over cautious interfering!
Yes, keeping too many tabs can be connected. But crash is happening, when System Memory Use Percentage goes above 85 (check your crash reports). Having 2 GB of memory in this system is very troublesome.
What you can do for now, is to read Firefox's performance settings and lowering content process limit to 1.
The content process limit is greyed out - I thought it might be because I was in safe mode so I restarted, but no difference. Also, should I leave hardware acceleration checked? Thanks for all this help!