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Thunderbird on Mac crashes when two chat accounts are set to auto-login

  • 2 replies
  • 1 has this problem
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  • Paskiausią atsakymą parašė blakeud

blakeud
blakeud
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This behavior only seems to happen on a mac (OSX v10.13.3), and only when two google hangout accounts are set to auto-connect on startup. It doesn't happen to me on a PC or if I disable the auto-connect option on either chat account, and connect to it manually after the other one auto-connects. This crash is consistently reproducible, happens when all addons are disabled, and happens when thunderbird is uninstalled and cleanly reinstalled.

The crash log is here: https://crash-stats.mozilla.com/report/index/29cb54eb-5ea6-4fad-a03e-7bc220180227

Is this something that I can fix on my end, or is it something I should submit a bug report for?

Thank you, Blake

This behavior only seems to happen on a mac (OSX v10.13.3), and only when two google hangout accounts are set to auto-connect on startup. It doesn't happen to me on a PC or if I disable the auto-connect option on either chat account, and connect to it manually after the other one auto-connects. This crash is consistently reproducible, happens when all addons are disabled, and happens when thunderbird is uninstalled and cleanly reinstalled. The crash log is here: https://crash-stats.mozilla.com/report/index/29cb54eb-5ea6-4fad-a03e-7bc220180227 Is this something that I can fix on my end, or is it something I should submit a bug report for? Thank you, Blake

All Replies (2)

Matt
Matt
  • Moderator
  • Top 10 Contributor
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I will file the bug for you. https://bugzilla.mozilla.org/show_bug.cgi?id=1441694

I suggest you add yourslf to the C list for the bug so you will be emailed with updates.

Please restart Thunderbird will addons disabled from the help menu and report the result.

blakeud
blakeud Klausimą uždavęs asmuo
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Thank you Matt. I've followed the bug.

When I restart with addons disabled Thunderbird launches fine, but without logging into either of the chat accounts. When I click "Show Accounts" I get the standard message "Automatic Connection Settings have been ignored because the application is currently running in Safe-Mode." When I click "Connect Now" the same crash happens again.

Thanks again.