We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Jei jums reikia pagalbos, užduokite naują klausimą.

Firefox 62.0 and KIS 19.0.0.1088(b)

  • 4 replies
  • 1 has this problem
  • 28 views
  • Paskiausią atsakymą parašė dwa058

dwa058
dwa058
more options

I have been running KIS 19.0.0.1088(b) with Firefox 61.0.2 64-bit and everything has been working well.

I updated to Firefox 62.0 64-bit today, 11th September, and the Safe Money function in KIS doesn't work.

So I re-installed Firefox 61.0.2 and it works correctly so there must be an issue with Firefox 62.0 which causes KIS Safe Money function to fail so it would appear that tech support for Firefox need to look into this.

I have been running KIS 19.0.0.1088(b) with Firefox 61.0.2 64-bit and everything has been working well. I updated to Firefox 62.0 64-bit today, 11th September, and the Safe Money function in KIS doesn't work. So I re-installed Firefox 61.0.2 and it works correctly so there must be an issue with Firefox 62.0 which causes KIS Safe Money function to fail so it would appear that tech support for Firefox need to look into this.

Chosen solution

I saw a thread from August 26th where a user who couldn't get KIS Safe Money to work with Firefox 61 was told it didn't support Firefox 60 or later:

https://forum.kaspersky.com/index.php?/topic/400454-safe-money-doesnt-start-in-the-default-browser-firefox/

I guess your experience is proof that it can work with Firefox 61. ???

It seems that Kaspersky might need to make tweaks to the "Kaspersky Protection" add-on when Firefox updates. If you check the Add-ons page, is the extension enabled? This article is old; it shows the pre-Firefox 57 interface: https://support.kaspersky.com/12782. Currently, you can open that using either:

  • Ctrl+Shift+a (Mac: Command+Shift+a)
  • "3-bar" menu button (or Tools menu) > Add-ons
  • type or paste about:addons in the address bar and press Enter/Return

In the left column of the Add-ons page, click Extensions.

Then scan down the right side and look for Kaspersky Protection and see whether it is or can be enabled.

Skaityti atsakymą kartu su kontekstu 👍 0

All Replies (4)

FFus3r
FFus3r
more options

try to update KIS database & restart you browser.

dwa058
dwa058 Klausimą uždavęs asmuo
more options

Still the same problem, so it is a Firefox 62.0 issue.

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

Chosen Solution

I saw a thread from August 26th where a user who couldn't get KIS Safe Money to work with Firefox 61 was told it didn't support Firefox 60 or later:

https://forum.kaspersky.com/index.php?/topic/400454-safe-money-doesnt-start-in-the-default-browser-firefox/

I guess your experience is proof that it can work with Firefox 61. ???

It seems that Kaspersky might need to make tweaks to the "Kaspersky Protection" add-on when Firefox updates. If you check the Add-ons page, is the extension enabled? This article is old; it shows the pre-Firefox 57 interface: https://support.kaspersky.com/12782. Currently, you can open that using either:

  • Ctrl+Shift+a (Mac: Command+Shift+a)
  • "3-bar" menu button (or Tools menu) > Add-ons
  • type or paste about:addons in the address bar and press Enter/Return

In the left column of the Add-ons page, click Extensions.

Then scan down the right side and look for Kaspersky Protection and see whether it is or can be enabled.

dwa058
dwa058 Klausimą uždavęs asmuo
more options

Thanks for replying....yes, the extension is enabled.

I will just keep running 61.0.2 until the issue is fixed.