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Unable to verify account when logging in to Firefox Account

  • 1 reply
  • 1 has this problem
  • 4 views
  • Paskiausią atsakymą parašė the-edmeister

richiepz
richiepz
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Hi, can you help...?

I am trying to login to my Firefox Account with an email address which was for a previous company I worked for.

I remember the password to login but Firefox is asking me to verify my account by responding to the email, which I no longer have access to. How can I get access back to my bookmarks again or are they lost in space forever? ;-)

Hopefully Mozilla support can help.

Hi, can you help...? I am trying to login to my Firefox Account with an email address which was for a previous company I worked for. I remember the password to login but Firefox is asking me to verify my account by responding to the email, which I no longer have access to. How can I get access back to my bookmarks again or are they lost in space forever? ;-) Hopefully Mozilla support can help.

All Replies (1)

the-edmeister
the-edmeister
  • Moderator
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Sorry, without access to the email address of record on the Firefox Accounts system you will be unable to access your Firefox Account and data. A secondary email address would have allowed access, but not after losing access to the what would been the "primary account" which was used when signing up for a Firefox Account.

What about other devices that you have / had connected to your Firefox Account? Your data should still be on those devices; simple matter to create a new Firefox Account and move forward.