Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

"Choose user profile" window comes up as empty/blank (no content)

more options

I have my Firefox (Developer Edition 71.0b4) shortcut setup to display the "Choose User Profile" window when I start it. (Since I maintain both a personal and work profile.) Lately whenever I start this window comes up completely blank, with no content inside it at all, although the Choose User Profile title is still present. This prevents me from selecting a profile and starting Firefox.

To get around the problem, I close that blank window, wait a bit, and try launching the shortcut again. Often I have to try 3-4 times before it works.

This problem had existed on a previous version of Firefox (sorry didn't note version then), but seemed to get fixed with an update several months ago. Now the problem has returned.

I will try to attach an image later, but can't do so now while Firefox is running.

I have my Firefox (Developer Edition 71.0b4) shortcut setup to display the "Choose User Profile" window when I start it. (Since I maintain both a personal and work profile.) Lately whenever I start this window comes up completely blank, with no content inside it at all, although the Choose User Profile title is still present. This prevents me from selecting a profile and starting Firefox. To get around the problem, I close that blank window, wait a bit, and try launching the shortcut again. Often I have to try 3-4 times before it works. This problem had existed on a previous version of Firefox (sorry didn't note version then), but seemed to get fixed with an update several months ago. Now the problem has returned. I will try to attach an image later, but can't do so now while Firefox is running.

All Replies (2)

more options

Attached is a screenshot of the blank window.

more options