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message filter works for only 1 of 3 email accounts

  • 7 replies
  • 1 has this problem
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  • Paskiausią atsakymą parašė Matt

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Hi

I have created message filters for my main email account and all works ok

When i try to create a filter for second account I can't see how to change the "run selected filter on" value to the name of the second account - only the main account folders are showing All suggestions and help appreciated

Hi I have created message filters for my main email account and all works ok When i try to create a filter for second account I can't see how to change the "run selected filter on" value to the name of the second account - only the main account folders are showing All suggestions and help appreciated

All Replies (7)

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The filter window is a bit clumsy. Select any folder of the second account in the Folder Pane, then Tools/Message Filters, create a filter, and then the folders for the 2nd account appear in 'Run selected filter(s) on' drop-down.

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Thanks sfhowes

I now know that each account has its own set of filters!

Ideally the instructions at https://support.mozilla.org/en-US/kb/organize-your-messages-using-filters should explain that and how to select the required account

Thanks again

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Teka said

Thanks sfhowes I now know that each account has its own set of filters! Ideally the instructions at https://support.mozilla.org/en-US/kb/organize-your-messages-using-filters should explain that and how to select the required account Thanks again

You're welcome to edit the article. That is part of what open source is about, seeing a need and acting on it.

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Hi Matt

Please can you point me in the right direction for editing the help article

Thanks

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Teka said

Hi Matt Please can you point me in the right direction for editing the help article Thanks

You click the edit entry beside the article. See https://support.mozilla.org/en-US/kb/edit-knowledge-base-article

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Thanks Matt

You gave me the confidence to have a go!

The method in the link appears more complex than needed. I clicked "edit" as you suggested and found the toggle at the bottom of page to change the display to document like text. I made my changes there.

Wait now to see the result of the review

Thanks again

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Teka said

Wait now to see the result of the review

Looks good to me. Short minor changes are by far the best to get approved. Technical articles take a lot longer as someone often has to actually review the technical details.