Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Jei jums reikia pagalbos, užduokite naują klausimą.

Cannot re-install Tbird without creating a new profile

  • 2 replies
  • 2 have this problem
  • 1 view
  • Paskiausią atsakymą parašė christ1

AndyT-R
AndyT-R
more options

I was trying to resolve a different problem and thought I'd delete and re-install Tbird in case it helped. For various reasons I ended up opening the 'create a new profile' dialogue box when installing Tbrid 68.0 but decided I didn't want to do that as I already have a profile. So I cancelled and then decided to install 68.5 anyway but when I did that it immediately came up with the 'create new profile' dialogue box even though I didn't opt for that. And if I cancel that box the whole installation fails. What I don;t know is ... If i create a new profile (that I don't want), will it matter? Can i just create it and finish the installation and would i then have access to my old profile and just be able to ignore the new one?

I don't want to do anything without knowing the implications as I am very worried about losing my old emails which would be a disaster for my business! Any help gratefully received :).

I was trying to resolve a different problem and thought I'd delete and re-install Tbird in case it helped. For various reasons I ended up opening the 'create a new profile' dialogue box when installing Tbrid 68.0 but decided I didn't want to do that as I already have a profile. So I cancelled and then decided to install 68.5 anyway but when I did that it immediately came up with the 'create new profile' dialogue box even though I didn't opt for that. And if I cancel that box the whole installation fails. What I don;t know is ... If i create a new profile (that I don't want), will it matter? Can i just create it and finish the installation and would i then have access to my old profile and just be able to ignore the new one? I don't want to do anything without knowing the implications as I am very worried about losing my old emails which would be a disaster for my business! Any help gratefully received :).

All Replies (2)

AndyT-R
AndyT-R Klausimą uždavęs asmuo
more options

Managed to sort this now but I still have my original problem: All my emails are invisible. when I run 'Repair folder' they reappear until I swap to another window and when I go back to Thunderbird they are all invisible again. If anyonw can help with this it would be much appreciated. Windows 7, Tbird 68.5

christ1
christ1
  • Top 25 Contributor
more options
For various reasons I ended up opening the 'create a new profile' dialogue box when installing Tbrid 68.0

I doubt there is a 'create a new profile' dialog when installing Thunderbird. A new profile is created upon starting Thunderbird the first time, and only in case no other profile exists. Therefore I have no idea what you're talking about.

Is it possible you mean the new account creation dialog when Thunderbird starts with a new profile?