Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Jei jums reikia pagalbos, užduokite naują klausimą.

Copy / Paste Subfolders = Disappeared = So now what?!

  • 2 replies
  • 1 has this problem
  • 6 views
  • Paskiausią atsakymą parašė Toad-Hall

Hikermann
Hikermann
more options

Thunderbird 68.11.0 - My default setting is that messages are stored on my system, not my providers.

Attempting to reorganize my folders/subfolders; renamed several (merely changing the first word to all-caps) = a new subfolder with that name showing up under the original; confirmed folder contents, then attempted to delete the original (lower-case) folder = both disappeared.

Contacted my provider to see if these remained on its server; found a few of the subfolder contents, but the complete folders are nowhere to be found. _________________________!!!! (that is for the words I'm unwilling to print here . . . )

So what did Thunderbird do with my folders? Why were they?

Thunderbird 68.11.0 - My default setting is that messages are stored on my system, not my providers. Attempting to reorganize my folders/subfolders; renamed several (merely changing the first word to all-caps) = a new subfolder with that name showing up under the original; confirmed folder contents, then attempted to delete the original (lower-case) folder = both disappeared. Contacted my provider to see if these remained on its server; found a few of the subfolder contents, but the complete folders are nowhere to be found. _________________________!!!! (that is for the words I'm unwilling to print here . . . ) So what did Thunderbird do with my folders? Why were they?

All Replies (2)

Toad-Hall
Toad-Hall
  • Top 10 Contributor
more options

re : My default setting is that messages are stored on my system, not my providers.

That would mean you are either using POP or downloading via imap and then immediately moving emails into the default Thunderbird account called 'Local Folders' and storing them in folders under 'Local Folders', so they are no longer in the imap account.

re :Contacted my provider to see if these remained on its server; found a few of the subfolder contents, but the complete folders are nowhere to be found.

But this comment implies you are using IMAP and imap folders and the emails are stored on the server.

So perhaps you mean folders and emails are stored on the server but you were downloading full copies and not just headers, so you could read them even if in offline mode.

Did you ever create a backup of your profile?

What do you have in the profile name folder ?

  • Help > Troubleshooting Information

Under 'Application Basics' section

  • Locate 'Profile Folder' on left and Click on 'Open folder'

A window opens showing the contents of your profile name folder.

  • Click on 'ImapMail' folder
  • Click on the imap mail account name folder.
  • Make sure you have 'View' > 'Details' selected
  • Post an image showing all of the contents.

If you have folders with a .sbd extension:

  • click on the *.sbd folder
  • Post image showing all the contents.
  • Please repeat for all *.sbd folders.
Toad-Hall
Toad-Hall
  • Top 10 Contributor
more options

Q: When you renamed the folder, did the rename have a dot or # or ~ in it ? Or were you simply changing eg: lowercase to uppercase ?