Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Jei jums reikia pagalbos, užduokite naują klausimą.

after update 78.12 - problems

  • 1 reply
  • 1 has this problem
  • 14 views
  • Paskiausią atsakymą parašė sfhowes

tomasz.pluta1
tomasz.pluta1
more options

For few days (after 78.12 win10 Thunderbird update on 15.07.2021) in our company many people are having problems to get email, send email, connect to server. We are getting emails after few hours delay, we are having problems to send new email (it is sent but does not save in "sent" folder). Always having "connection time with server exceeded". We have change nothing in our company. Servers, antivirus scans are the same. Everything started after auto update to 78.12

Please help, we cant work with crashing emails.

For few days (after 78.12 win10 Thunderbird update on 15.07.2021) in our company many people are having problems to get email, send email, connect to server. We are getting emails after few hours delay, we are having problems to send new email (it is sent but does not save in "sent" folder). Always having "connection time with server exceeded". We have change nothing in our company. Servers, antivirus scans are the same. Everything started after auto update to 78.12 Please help, we cant work with crashing emails.

All Replies (1)

sfhowes
sfhowes
  • Top 10 Contributor
more options

What's the antivirus and its mail settings? When TB updates, it can become incompatible with the existing antivirus app, unless that app is set to exclude the TB profile folder and scanning of secure connections is disabled. If you are in fact experiencing crashes, post your Crash IDs from Help/Troubleshooting.