Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Jei jums reikia pagalbos, užduokite naują klausimą.

Unable to surf

  • 1 reply
  • 1 has this problem
  • 1 view
  • Paskiausią atsakymą parašė cor-el

michaelkib86
michaelkib86
more options

Firefox opens with a blank screen. When I type in an address nothing happens except on the bottom right I will see the address entered briefly then it disappears.

I have uninstalled and reinstalled, same problem.

Firefox opens with a blank screen. When I type in an address nothing happens except on the bottom right I will see the address entered briefly then it disappears. I have uninstalled and reinstalled, same problem.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can check for issues caused by a corrupted or incomplete Visual C++ installation that is missing runtime components (Redistributable Packages) required by Firefox, especially VCRUNTIME140_1.dll.

See "Visual Studio 2015, 2017 and 2019":

You may also have to install the Visual Studio 2013 Redistributable Package. You may have to reboot the computer.