Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Primary Password issue

  • 2 replies
  • 0 have this problem
  • 19 views
  • Paskiausią atsakymą parašė cor-el

more options

Firefox keeps asking me for my primary password EVERY time I open the browser. It's very annoying. This article did not help me. I don't use the anti-virus softwares mentioned in the article, and I removed my primary password and set it up again and I still get the pop up every time I open Firefox.

Does anybody know what causes this?

Firefox keeps asking me for my primary password EVERY time I open the browser. It's very annoying. [https://support.mozilla.org/en-US/kb/firefox-keeps-asking-me-primary-password This article] did not help me. I don't use the anti-virus softwares mentioned in the article, and I removed my primary password and set it up again and I still get the pop up every time I open Firefox. Does anybody know what causes this?
Pridėtos ekrano nuotraukos

All Replies (2)

more options

I forgot to mention, I use Windows 10.

more options

Are you using Sync as this is a possible reason to ask for the Primary Password ?

Using Sync is a possible reason to ask for the Primary Password at startup. This is because the credentials to login to the Sync account are stored in the Password Manager and you need to enter the Primary Password to unlock the passwords and connect/login to the Sync account.