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Firefox no longer works properly on my android phone

  • 3 replies
  • 1 has this problem
  • 117 views
  • Paskiausią atsakymą parašė marykayc928

marykayc928
marykayc928
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Since the latest update 114.2 I cannot get Firefox to work properly on my Samsung phone. I have Version 8 of android operating system on the phone. When I attempt to search I just get a blank screen. In the web address box it just has an icon with a line through it and the web address. Refuses to display website. Doesn’t let me change from private browsing to regular browsing. Nothing I do seems to have any effect. Yes, I know I have an older phone but it was fine until this update.

I saw a similar problem and the user said thus 114.2 fixed the problem. Well, it broke mine. Please advise how to correct this problem. Thanks.

I am not on my phone. So the operating system info gathered is not from the system I use on my phone.

Since the latest update 114.2 I cannot get Firefox to work properly on my Samsung phone. I have Version 8 of android operating system on the phone. When I attempt to search I just get a blank screen. In the web address box it just has an icon with a line through it and the web address. Refuses to display website. Doesn’t let me change from private browsing to regular browsing. Nothing I do seems to have any effect. Yes, I know I have an older phone but it was fine until this update. I saw a similar problem and the user said thus 114.2 fixed the problem. Well, it broke mine. Please advise how to correct this problem. Thanks. I am not on my phone. So the operating system info gathered is not from the system I use on my phone.

Chosen solution

Hi

Thank you for your patience while we have been working to look into and resolve this issue.

Please look out for an update from the Google Play store for Firefox for Android version 115.0.1 that we believe should resolve the issue that you have been experiencing. If you see any further issues similar to this, please reply here and we can look into this further for you.

Skaityti atsakymą kartu su kontekstu 👍 0

All Replies (3)

Paul
Paul
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Hi

We have flagged this issue to our developers who have opened the following bug. Please feel free to follow progress on this issue and add comments to:

https://bugzilla.mozilla.org/show_bug.cgi?id=1840665

Paul
Paul
  • Top 25 Contributor
  • Moderator
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Chosen Solution

Hi

Thank you for your patience while we have been working to look into and resolve this issue.

Please look out for an update from the Google Play store for Firefox for Android version 115.0.1 that we believe should resolve the issue that you have been experiencing. If you see any further issues similar to this, please reply here and we can look into this further for you.

marykayc928
marykayc928 Klausimą uždavęs asmuo
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Uninstalled previous 114.2 version of Firefox on my android phone. Found 115.0 in the play store. Downloaded and installed. So far seems to be working. Thanks!