We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Jei jums reikia pagalbos, užduokite naują klausimą.

Thunderbird is not pulling down emails that the Email host has flagged as Junk

  • 2 replies
  • 0 have this problem
  • 9 views
  • Paskiausią atsakymą parašė sfhowes

David724
David724
more options

I have just found out that Thunderbird is not pulling down emails that the Email host has flagged as Junk and put in the Junk folder. Some of these emails are legitimate emails, not Junk.

Or to put it another way.

If I log into my email host provider webmail interface I can see thousands of emails in the junk folder that Thunderbird has not pulled down.

My email hosting company tells me there is a way to make thunderbird sync with all folders including the junk folder - to ensure I get all emails including Junk. Is this right? If so how do I do that?

I have just found out that Thunderbird is not pulling down emails that the Email host has flagged as Junk and put in the Junk folder. Some of these emails are legitimate emails, not Junk. Or to put it another way. If I log into my email host provider webmail interface I can see thousands of emails in the junk folder that Thunderbird has not pulled down. My email hosting company tells me there is a way to make thunderbird sync with all folders including the junk folder - to ensure I get all emails including Junk. Is this right? If so how do I do that?

All Replies (2)

david
david
  • Top 10 Contributor
more options

Right-click on the Junk folder, select properties, and select to include this folder when checking mail.

sfhowes
sfhowes
  • Top 10 Contributor
more options

If the account is IMAP, right-click the account in the Folder Pane, Subscribe, and check the box for the Junk folder. If the account is POP, only the Inbox is downloaded, but you might be able to configure the account in webmail to place suspected junk mail in the Inbox with something like [JUNK] added to the Subject.