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My Last Pass toolbar icon disappeared from Firefox toolbar and I can't get it back

  • 2 replies
  • 1 has this problem
  • Paskiausią atsakymą parašė cousinjoe

cousinjoe
cousinjoe
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Hello, I have Firefox 128 installed on Window10 Pro v. 22H2 fully up to date. I have LastPass: Free Password Manager extension in my Firefox.

Up until 2 days ago I had an icon on my toolbar for the LastPass extension that I could click after opening Firefox to login to LP. It has worked fine for years. It was that way when I shut down my computer that night. The next morning when I opened FF, that icon was gone. LP still shows in my Add-ons manager as Enabled. To the best of my knowledge, nothing on my comp updated in that time period.

I tried clicking the 'Extensions' button in the FF toolbar, but all it did was to open the "Recommendations" tab of my Add-ons manager. Previously, clicking the 'Extensions' button in my toolbar would show a menu of extensions including LP. I would get an option to show an LP icon in my toolbar. That worked as recently as a few weeks ago when I wiped my hard drive and did a fresh install of Windows.

I tried removing and reinstalling the exension. It made no change. Next I fully removed Firefox with the Remove Programs option in the Windows control panel, then removed all traces of FF in my Windows user profile. Then rebooted. Then DL'ed Firefox fresh from the FF site and re-installed it. Twice. No icon shows up, and the 'Extensions' button continues to do nothing but send me to the 'Recommendations' tab of the add-ons manager.

I had a few other extensions installed as well as LP at the time this problem arose. But when I re-installed Firefox, I only installed LP and tried to get its icon showing before installing any other extensions, just to be sure there was no conflict.

Can you offer any suggestions to help?

Thank you.

Hello, I have Firefox 128 installed on Window10 Pro v. 22H2 fully up to date. I have LastPass: Free Password Manager extension in my Firefox. Up until 2 days ago I had an icon on my toolbar for the LastPass extension that I could click after opening Firefox to login to LP. It has worked fine for years. It was that way when I shut down my computer that night. The next morning when I opened FF, that icon was gone. LP still shows in my Add-ons manager as Enabled. To the best of my knowledge, nothing on my comp updated in that time period. I tried clicking the 'Extensions' button in the FF toolbar, but all it did was to open the "Recommendations" tab of my Add-ons manager. Previously, clicking the 'Extensions' button in my toolbar would show a menu of extensions including LP. I would get an option to show an LP icon in my toolbar. That worked as recently as a few weeks ago when I wiped my hard drive and did a fresh install of Windows. I tried removing and reinstalling the exension. It made no change. Next I fully removed Firefox with the Remove Programs option in the Windows control panel, then removed all traces of FF in my Windows user profile. Then rebooted. Then DL'ed Firefox fresh from the FF site and re-installed it. Twice. No icon shows up, and the 'Extensions' button continues to do nothing but send me to the 'Recommendations' tab of the add-ons manager. I had a few other extensions installed as well as LP at the time this problem arose. But when I re-installed Firefox, I only installed LP and tried to get its icon showing before installing any other extensions, just to be sure there was no conflict. Can you offer any suggestions to help? Thank you.

All Replies (2)

markwarner22
markwarner22
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You should contact Lastpass support on their software issue since this isn't a Firefox software.

Helpful?

cousinjoe
cousinjoe Klausimą uždavęs asmuo
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Thank you for the suggestion. I did ask them before I came here. Unfortunately, the free version of Last Pass only allows me to send them an email and wait patiently for them to decide to answer it. They haven't yet. While LP isn't a Firefox software, neither is Firefox an LP software. My problem occurs at the intersection of the two. I don't claim that either software has a 'flaw', just that they aren't working together, which has often occured between programs that both work fine separately.

Additionally - as a workaround - I have installed Google Chrome. I then ran the same installer that installed LP into Firefox, and the LP icon shows up just as it should and is working fine. So I am still pursuing answers from any and all sources. I'd prefer to use Firefox over Chrome, but I need my pw manager to work with my browser.

Helpful?

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