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Recover Thunderbird email using old profile; current profile was lost.

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  • 2 have this problem
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  • Paskiausią atsakymą parašė jojotom01

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I had to reformat a hard drive. Unfortunately, my current Thunderbird profile was erased. I have a 7-month earlier profile backed up, and my current emails are still available from Spectrum webmail. Can I re-install the old profile, and download the newer emails from Spectrum to create a new profile? What is the safest way to proceed and not lose emails? Thanks!

I had to reformat a hard drive. Unfortunately, my current Thunderbird profile was erased. I have a 7-month earlier profile backed up, and my current emails are still available from Spectrum webmail. Can I re-install the old profile, and download the newer emails from Spectrum to create a new profile? What is the safest way to proceed and not lose emails? Thanks!

Chosen solution

Problem solved. I read several suggested articles and the topic was covered. Thanks!

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Chosen Solution

Problem solved. I read several suggested articles and the topic was covered. Thanks!