My Emails from 2018 till today suddenly disappeared (bug1890230)
Today while using the email got message to compact folder so i did and left it, after 30 min came back with a message that TB crashed, reopened it and found that i can see the emails subject but they don't open. Searched the form and tried the repair option but after it finished it deleted all the emails from 2018 till now and i can see the emails of 2017 only (the first year of usage) -i tried deleting the .msd file but didn't help
-Created new profile and copied the inbox folder to it but still can see old emails only.
-- i sent a test email from my mobile to my email and it received it but the emails on the server that was downloaded before the crash are not downloaded again - i did search on email address that iam sure that we communicated recently only and i could see all the emails in the search but when i try to open it its empty
Modified by Wayne Mery
All Replies (18)
Please check using Help > Troubleshoot mode (not Help > about) - Version 115, or 128?
I checked using troubleshooting mode and didn't solve the problem Also i took the file and converted it to outlook and it did not get the lost emails
ahmed said said
I checked using troubleshooting mode
And what was the version number it showed. You are looking for help, but are unresponsive to questions, so help is not going to be forthcoming until you start answering them.
Is there any way to get in contact with the developers to try find solution please?
i think you might have the same issue like this https://support.mozilla.org/en-US/questions/1456962
in that case if you do not have the lost emails backed up or kept on mail server, then it means, they are gone
2016 something similar happened and i lost the email, there was a paid tool that i purchased and it recovered the emails again, can anyone advice on something similar, unfortunately i couldn't remember the name of the SW
https://bugzilla.mozilla.org/show_bug.cgi?id=1890230#c105 has a potential fix if you want to try it and offer your feedback.
Thanks
Fixes are now available in 128.3.3. First right+click on broken folder > properties > Repair. Then update to 128.3.3 with Help > About. Please post your results.
Hi Wayne Mery This didn't solve the issue iam now using 128.3.3esr (32-bit)
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