We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

How to drop Thunderbird / Mozilla. I am so frustrated without being able to TALK with agent and utilize my emails

  • 1 reply
  • 1 has this problem
  • Paskiausią atsakymą parašė Matt

more options

I had some email gmail updates I ignore cause 'm not in gmail (to my knowledge. I use local company (DRN) and Thunderbird / Mozilla. I'm not read techy and everything I click asks for a different password - which none of them word. I am ready to uninstall Thunderbird and go with gmail only. My time is as valluable as yours and I have spent half a day trying to get emails others have sent and I have not received.

I had some email gmail updates I ignore cause 'm not in gmail (to my knowledge. I use local company (DRN) and Thunderbird / Mozilla. I'm not read techy and everything I click asks for a different password - which none of them word. I am ready to uninstall Thunderbird and go with gmail only. My time is as valluable as yours and I have spent half a day trying to get emails others have sent and I have not received.

All Replies (1)

more options

You drop Thunderbird by uninstalling it from your computer. All done.

Now I had to make some wild guesses as to what DRN was. I was pretty sure it was not the Disaster Response Network, the Digital Road Network or the Digital Regulation Network but as an Australian I am sure Google is biased to offering me what they consider local solutions. I did, thanks to Google, locate a US based cooperative offering Internet services in North Dakota and I feel that is probably the provider you are referring to.

One of the things I did observe is that their web site makes little mention of emails at all. However they do provide settings here https://www.drn.coop/internet-support/email/ which is offered as

For IMAP: Incoming Server: mail.drtel.net – Port 993– Authentication: Normal Password – Security: Depends on the Client Outgoing Server: mail.drtel.net – Port 587 – Authentication: Normal Password – Security: Depends on the Client

Researching this domain I learned that this DRN is actually Dickey Rural Telephone Cooperative. https://dawhois.com/ Have you contacted then about your issues?

  1. You say you had some updates from Gmail and ignored them. What makes you think they are relevant?
  2. Does your email address end in @Gmail.com?
  3. What exactly is the error message you are receiving?
  4. Do you have an antivirus program installed?;What is it?

I think you need to be aware this is a public peer support forum. No one get paid and normal consumer threats mean nothing. You will note I started by answering your first question, how to drop Thunderbird. Really if you choose not to use Thunderbird does not bother me. I am prepared to give my time to try and assist you but I do not respond to threats of "I will take my business else where" well at all.

Your statement " I am ready to uninstall Thunderbird and go with gmail only" only leavers me wondering what Gmail actually has to do with this at all. So please elucidate, I think it will be quite informative.

Helpful?

Užduoti klausimą

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.