Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

junk mail selection

  • 1 reply
  • 0 have this problem
  • Paskiausią atsakymą parašė david

more options

Why doesn't selecting junk hold? I get over 100 emails every day - 99% are junk but I have to reselect junk every time. Used to be once a sender was marked junk it came every time as junk and I could just select "remove junk" and all those messages would go away in one click.

Why doesn't selecting junk hold? I get over 100 emails every day - 99% are junk but I have to reselect junk every time. Used to be once a sender was marked junk it came every time as junk and I could just select "remove junk" and all those messages would go away in one click.

All Replies (1)

more options

The junk feature is often assumed to be a whitelist/blacklist function, but it is not. Marking a message from a sender as junk does not place the sender into a blacklist, as Thunderbird uses an algorithm to detect junk. I suggest a thorough review of the article at https://support.mozilla.org/en-US/kb/thunderbird-and-junk-spam-messages One of the requirements to effectively train the junk controls is to routinely mark both junk and non-junk. Some users also use third-party software, such as Mailwasher, to assist in that.

Helpful?

Užduoti klausimą

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.