"unexpected configuration problem" with printer
My wife's computer has problems printing from Thunderbird. Trying to print produces a message that says, "Your printer has experienced an unexpected configuration problem. 0x800706ba".
I thought the problem was related to her old printer, a Brother black-and-white laser printer, so I bought a new Epson ET-2800 series color printer, but the same message appears.
I have found a workaround. If I go to Settings in Thunderbird, clear the cache, and restart the computer, it will print on the next try, but later the same error message will appear on attempts to print. I have selected the "Clear cache at shutdown" option in Settings, but that doesn't help. The cache still has to be cleared manually.
I can print a test page with no problem, and I can print from other applications, so I assume that the difficulty is related to something in Thunderbird.
I might add that I use Thunderbird on my computer. Fortunately that problem has not arisen on it.
Suggestions for solving this problem will be appreciated.
Eddie Blick
Chosen solution
Try this simple step: Help/Troubleshooting Info, Printing (bottom of tab), Clear saved print settings, restart TB. Any difference?
Skaityti atsakymą kartu su kontekstu 👍 0All Replies (2)
Chosen Solution
Try this simple step: Help/Troubleshooting Info, Printing (bottom of tab), Clear saved print settings, restart TB. Any difference?
Thanks for that advice. I tried it, and I could print a message. I appreciate your help.