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"unexpected configuration problem" with printer

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  • Paskiausią atsakymą parašė eddieblick

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My wife's computer has problems printing from Thunderbird. Trying to print produces a message that says, "Your printer has experienced an unexpected configuration problem. 0x800706ba".

I thought the problem was related to her old printer, a Brother black-and-white laser printer, so I bought a new Epson ET-2800 series color printer, but the same message appears.

I have found a workaround. If I go to Settings in Thunderbird, clear the cache, and restart the computer, it will print on the next try, but later the same error message will appear on attempts to print. I have selected the "Clear cache at shutdown" option in Settings, but that doesn't help. The cache still has to be cleared manually.

I can print a test page with no problem, and I can print from other applications, so I assume that the difficulty is related to something in Thunderbird.

I might add that I use Thunderbird on my computer. Fortunately that problem has not arisen on it.

Suggestions for solving this problem will be appreciated.

Eddie Blick

My wife's computer has problems printing from Thunderbird. Trying to print produces a message that says, "Your printer has experienced an unexpected configuration problem. 0x800706ba". I thought the problem was related to her old printer, a Brother black-and-white laser printer, so I bought a new Epson ET-2800 series color printer, but the same message appears. I have found a workaround. If I go to Settings in Thunderbird, clear the cache, and restart the computer, it will print on the next try, but later the same error message will appear on attempts to print. I have selected the "Clear cache at shutdown" option in Settings, but that doesn't help. The cache still has to be cleared manually. I can print a test page with no problem, and I can print from other applications, so I assume that the difficulty is related to something in Thunderbird. I might add that I use Thunderbird on my computer. Fortunately that problem has not arisen on it. Suggestions for solving this problem will be appreciated. Eddie Blick

Chosen solution

Try this simple step: Help/Troubleshooting Info, Printing (bottom of tab), Clear saved print settings, restart TB. Any difference?

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Chosen Solution

Try this simple step: Help/Troubleshooting Info, Printing (bottom of tab), Clear saved print settings, restart TB. Any difference?

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Thanks for that advice. I tried it, and I could print a message. I appreciate your help.

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