Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

With 128.7 my address book is empty

  • 4 replies
  • 0 have this problem
  • 14 views
  • Paskiausią atsakymą parašė david

more options

what did the update do with my address book?

what did the update do with my address book?

All Replies (4)

more options

You may bet everyone else reading this is wondering the same… Ah! You said in the the title of the post… OK :)

Is the Address Book the only thing that was affected in Thunderbird? Check the following article in case it's relevant to you:

https://support.mozilla.org/kb/recover-user-data-missing-after-thunderbird-update

Modified by DavidGG

Helpful?

more options

The article did not provide me with anything helpful to this issue. Are you saying that EVERYONE has lost their address book?

Helpful?

more options

No, I'm saying that something that might explain this could be that Thunderbird is using a different profile for some reason, but then I would expect you to miss more things, not just the Address Book, hence the question I asked.

Helpful?

more options

If you do a search in the c:\users\<yourid>\appdata\roaming\thunderbird\profiles folder, you may find abook.sqlite and history.sqlite. These are the technical filenames of the addresssbook and the collected addressbook. You can import them with tools>import>importfromafile. This sometimes happens, that thunderbird creates a new profile and some content is left behind. No, this does not happen to everyone and is likely a glitch wherein an update was interrupted by another program, such as an antivirus product.

Helpful?

Užduoti klausimą

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.