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When I open Firefox another separate Firefox window opens with an ad. How do I stop this?

  • 1 reply
  • 9 have this problem
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  • Paskiausią atsakymą parašė the-edmeister

stuartdoor
stuartdoor
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Since Firefox upgraded to 3.6.12 I have been having a separate Firefox window open everytime I open up Firefox. This separate window has some kind of advertisement. I click on that separate page to close it out and sometimes it also closes out the original I opened up, sometimes it doesn't. It is getting very frustrating to have these other sites just open up and I have to keep closing them out. I have checked my pop-up blocker and it is turned on...but this really is not a pop-up. So how do I get these advertisements to stop showing up?

Since Firefox upgraded to 3.6.12 I have been having a separate Firefox window open everytime I open up Firefox. This separate window has some kind of advertisement. I click on that separate page to close it out and sometimes it also closes out the original I opened up, sometimes it doesn't. It is getting very frustrating to have these other sites just open up and I have to keep closing them out. I have checked my pop-up blocker and it is turned on...but this really is not a pop-up. So how do I get these advertisements to stop showing up?

All Replies (1)

the-edmeister
the-edmeister
  • Moderator
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Sounds like Malware.

Install, update, and run these programs in this order. They are all free for personal use, but some have limited functionality in the "free mode" - but those are features you really don't need to find and remove the problem that you have. (Not all programs detect the same Malware.)

Malwarebytes' Anti-Malware - http://www.malwarebytes.org/mbam.php
SuperAntispyware - http://www.superantispyware.com/
AdAware - http://www.lavasoftusa.com/software/adaware/
Spybot Search & Destroy - http://www.safer-networking.org/en/index.html

If these don't find it or can't clear it, post in one of these forums for specialized malware removal help:
http://www.spywarewarrior.com/index.php
http://forum.aumha.org/
http://www.spywareinfoforum.com/
http://bleepingcomputer.com