We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lost bookmarks from home page after shutting down because of something that appeared on my monitor that I couldn't delete. Have tried restoring by using troubleshooting without success. Can you help?

  • 2 replies
  • 1 has this problem
  • 12 views
  • Paskiausią atsakymą parašė kiddo

more options

Went to bookmarks library...import and backup...and tried to backup and restore bookmarks menu. It didn't work...bookmarks menu missing from home page.

Went to bookmarks library...import and backup...and tried to backup and restore bookmarks menu. It didn't work...bookmarks menu missing from home page.

All Replies (2)

more options

A possible cause is a problem with the file places.sqlite that stores the bookmarks and the history.

more options

THANKS FOR THE REPLIES, BUT I SOLVED THE PROBLEM. DID IT ACCIDENTALLY AND CAN'T EVEN TELL YOU HOW I DID IT.