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When I download the installer, it asks me to identify the user. I do, then it closes without installing. How can I fix this?

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  • Paskiausią atsakymą parašė dumdidadida

ronin16
ronin16
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When I download the installer, it asks me to identify the user. I do, then it closes without installing. I am using my administrator account, and when I either click on that, or manually enter the info, the installer closes. Really weird, I have used firefox on every computer, and never had this issue

When I download the installer, it asks me to identify the user. I do, then it closes without installing. I am using my administrator account, and when I either click on that, or manually enter the info, the installer closes. Really weird, I have used firefox on every computer, and never had this issue

Chosen solution

No problem :)

Skaityti atsakymą kartu su kontekstu 👍 0

All Replies (3)

dumdidadida
dumdidadida
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Hi,

You can right-click the installer and check the Properties for the Digital Signatures of Mozilla. You can download the latest Firefox here: https://www.mozilla.org/en-US/firefox/new/

Once the digital signature has been verified you can also try to trust/allow the installer and its related files/processes in any and all security software that have such configurations.

You can also right-click and Run as administrator. Please see this and the related links on Windows UAC.

ronin16
ronin16 Klausimą uždavęs asmuo
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Thanks, that worked! I owe you one.

dumdidadida
dumdidadida
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Chosen Solution

No problem :)