Only my home page won't open when I go to log in, it gets the message that the session has timed out. What can I do about it?
I can log in and use my homepage in IE but I get a session timed out message when I try to log in while using Firefox. the URL is: https://familysearch.org.
Chosen solution
Clear the cache and the cookies from sites that cause problems.
"Clear the Cache":
- Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"
"Remove Cookies" from sites causing problems:
- Tools > Options > Privacy > Cookies: "Show Cookies"
- https://support.mozilla.org/kb/how-clear-firefox-cache
- https://support.mozilla.org/kb/Deleting+cookies
All Replies (2)
Chosen Solution
Clear the cache and the cookies from sites that cause problems.
"Clear the Cache":
- Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"
"Remove Cookies" from sites causing problems:
- Tools > Options > Privacy > Cookies: "Show Cookies"
I also did one other thing, before I got the reply. I changed my home page from the log in page to the website's home page. Then I can log in after clicking the log in button. It seems that the log in page wasn't allowing me to get into another session. Perhaps this will help someone else. The above solution was good in that it helped me find out all the places I needed to go to erase unwanted cookies, etc. Thanks for the help.