HELP: "nsAppShell:EventWindow: firefox.exe - Application Error The instruction at 0x0770e1b0 referenced memory at 0x0770e1b0. The memory could not be written."
Whenever I close Firefox, I get this error message: "nsAppShell:EventWindow: firefox.exe - Application Error The instruction at 0x0770e1b0 referenced memory at 0x0770e1b0. The memory could not be written." Help - How to get rid of this message/error?
All Replies (2)
In order to be able to find the correct solution to your problem, we require some more non-personal information from you. Please do the following:
- Click the Firefox button at the top left, then click the Help menu and select Troubleshooting Information from the submenu. If you don't have a Firefox button, click the Help menu at the top and select Troubleshooting Information from the menu.
Now, a new tab containing your troubleshooting information should open.
- At the top of the page, you should see a button that says "Copy text to clipboard". Click it.
- Now, go back to your forum post and click inside the reply box. Press Ctrl+V to paste all the information you copied into the forum post.
If you need further information about the Troubleshooting information page, please read the article Use the Troubleshooting Information page to help fix Firefox issues.
Thanks in advance for your help!
Thanks, Waka_Flocka_Flame. Per your instructions:
Application Basics
Name: Firefox Version: 25.0.1 User Agent: Mozilla/5.0 (Windows NT 6.2; WOW64; rv:25.0) Gecko/20100101 Firefox/25.0
Extensions
Name: Anti-Banner Version: 14.0.0.4764 Enabled: true ID: anti_banner@kaspersky.com
Name: Dangerous Websites Blocker Version: 14.0.0.4764 Enabled: false ID: content_blocker@kaspersky.com
Name: DnsBasic Version: 1.0 Enabled: false ID: {650EED71-89E2-453B-8DCF-2AA1B4AE6EF3}
Name: Kaspersky URL Advisor Version: 14.0.0.4764 Enabled: false ID: url_advisor@kaspersky.com
Name: Safe Money Version: 14.0.0.4764 Enabled: false ID: online_banking@kaspersky.com
Name: Virtual Keyboard Version: 14.0.0.4794 Enabled: false ID: virtual_keyboard@kaspersky.com
Important Modified Preferences
browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.disk.smart_size_cached_value: 358400 browser.places.smartBookmarksVersion: 4 browser.sessionstore.upgradeBackup.latestBuildID: 20131112160018 browser.startup.homepage: http://www.yahoo.com/ browser.startup.homepage_override.buildID: 20131112160018 browser.startup.homepage_override.mstone: 25.0.1 dom.mozApps.used: true extensions.lastAppVersion: 25.0.1 gfx.direct3d.last_used_feature_level_idx: 0 network.cookie.prefsMigrated: true places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true plugin.state.npsitesafety: 1 plugin.state.npwlpg: 1 privacy.sanitize.migrateFx3Prefs: true
Graphics
Adapter Description: AMD Radeon HD 7560D Adapter Drivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64 Adapter RAM: 512 Device ID: 0x9904 Direct2D Enabled: true DirectWrite Enabled: true (6.2.9200.16581) Driver Date: 8-19-2013 Driver Version: 13.151.0.0 GPU #2 Active: false GPU Accelerated Windows: 1/1 Direct3D 10 Vendor ID: 0x1002 WebGL Renderer: Google Inc. -- ANGLE (AMD Radeon HD 7560D Direct3D9Ex vs_3_0 ps_3_0) windowLayerManagerRemote: false AzureCanvasBackend: direct2d AzureContentBackend: direct2d AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0
JavaScript
Incremental GC: true
Accessibility
Activated: true Prevent Accessibility: 0
Library Versions
NSPR Expected minimum version: 4.10.2 Version in use: 4.10.2
NSS Expected minimum version: 3.15.3 Basic ECC Version in use: 3.15.3 Basic ECC
NSSSMIME Expected minimum version: 3.15.3 Basic ECC Version in use: 3.15.3 Basic ECC
NSSSSL Expected minimum version: 3.15.3 Basic ECC Version in use: 3.15.3 Basic ECC
NSSUTIL Expected minimum version: 3.15.3 Version in use: 3.15.3