I CANNOT ACCESS MY HOTMAIL ACCOUNT AND IT'S TELLLING ME TO USE AN OLD YAHOO ACCOUNT. I RECEIVED ONE SECURITY NO. OF 6 DIGITS TO RESET. NOW IT SHOULD BE 9 DIGITS
for some strange reason my hotmail account was blocked and I cannot retrieve my e mails which is extremely frustrating. I have tried resetting numerous times with my yahoo but it keeps using my old yahoo address which went out with the ark
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Since Hotmail and Yahoo mail are completely separate, I'm having trouble understanding where you are having this problem. Is this problem with signing up for a Mozilla service (like Sync) or site (like this one)?
If the problem is that Firefox automatically filling in an old address, there are two different ways this could happen:
(1) Saved Login (username + password)
These are easy to remove. You can get rid of obsolete logins here:
orange Firefox button (or Tools menu) > Options > Security > "Saved Passwords" button
(2) Saved form entry
While you are typing in a field, press the down arrow to select the bad entry and press the Delete key on the keyboard.
If that doesn't work, Firefox has a feature to clear ALL form entries. To clear individual entries, you need an add-on. For example:
https://addons.mozilla.org/firefox/addon/form-history-control/
Last but not least, for the site that has the problem:
When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.
(1) Clear Firefox's Cache
orange Firefox button (or Tools menu) > Options > Advanced
On the Network mini-tab > Cached Web Content : "Clear Now"
If you have a large hard drive, this might take a few minutes.
(2) Remove the site's cookies (save any pending work first). While viewing a page on the site:
- right-click and choose View Page Info > Security > "View Cookies"
- Alt+t (open the classic Tools menu) > Page Info > Security > "View Cookies"
In the dialog that opens, you can open the site's cookies individually.
Then try reloading the page. Does that help?
How does that issue relate to Firefox support?