Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Jei jums reikia pagalbos, užduokite naują klausimą.

Today's update makes my Firefox stop working

  • 4 replies
  • 5 have this problem
  • 6 views
  • Paskiausią atsakymą parašė PaulRosenzweig

PaulRosenzweig
PaulRosenzweig
more options

I got my usual updater today for the newest Firefox version (28?). After install the new browser simply doesn't work -- it can't connect to the network. It has to be a browser problem because I can get to the network using Chrome and IE. I tried re-downloading and installing the latest version with the same problem. I can't figure out how to revert to the last update standard. Help

I got my usual updater today for the newest Firefox version (28?). After install the new browser simply doesn't work -- it can't connect to the network. It has to be a browser problem because I can get to the network using Chrome and IE. I tried re-downloading and installing the latest version with the same problem. I can't figure out how to revert to the last update standard. Help

All Replies (4)

philipp
philipp
  • Moderator
more options

hello, normally such issues are caused by a firewall/security software which doesn't recognize & therefore blocks new firefox versions: Fix problems connecting to websites after updating Firefox

PaulRosenzweig
PaulRosenzweig Klausimą uždavęs asmuo
more options

Thanks, but it didn't work. I added Mozilla to the Windows Firewall. How do I add it to Norton?

philipp
philipp
  • Moderator
more options

try to clear all program rules for firefox in your norton software and let it detect the new version again (unfortunately i don't use norton myself, so i cannot give any detailed instructions).

PaulRosenzweig
PaulRosenzweig Klausimą uždavęs asmuo
more options

Phillip

Tjhanks for trying but that didnt' work either. I even have uninstalled and reinstalled completely with no luck. This is frustrating since a) all my bookmarks and research are in Firefox; and b) I have no explanation for the problem. Any other ideas?

Paul