Thunderbird Community Forum

I have tried all the previous suggestions: Gone to Passwords and changed them to match - No Fix Deleted the saved passwords and relogged in - No Fix Tried to Duplicate the Account - says it exists but the sign in credentials are wrong Changed my Google Account again and tried all of the above again. No Fix

Are my only options to delete my Gmail accounts in Thunderbird and start over?

Help, Dave

A recent Windows update on my Dell laptop resulted in an unusable copy of Windows(thanks Microsoft). After much time and effort, Microsoft's only solution was to do a fresh install of Windows which we did. Of course all software and apps had to be reinstalled. I have used Thunderbird on this laptop for years successfully. I downloaded the most current verision of Thunderbird and installed it. I then attempted to add my email account. I entered my name, email account name, and password. Message came back, "Configuration found in Mozilla ISP database." Configuration shows Incoming: IMAP, SSL/TLS. Outgoing: SMTP, SSL/TLS. I then clicked on the "Done" box. Next an Xfinity window opens with my username. The next box says "Let's go". I clicked that box. A window pops open that says, "ACCESS DENIED, You don't have access "http://login.xfinity.com/login" on this server. I googled that line and found many responses. I tried many of the solutions shown to no avail. I then contacted Comcast/Xfinity. After hours on the phone and finally reaching Comcast Assurance Level 2, the agent and I tried various things and still to no avail. So, here I am. Anyone there have any ideas on how to proceed. Thanks to anyone who tries.

I am getting a request in a new window to enter credentials for pop.gmail.com It populates with my emai address and then the next page from Google says -

'400. That’s an error. The server cannot process the request because it is malformed. It should not be retried. That’s all we know.'

Should I try to download a new version of Thunderbird (currently using 115.15.0) ? Would that overwrite any errors? If so, should I remove the old version first, or will it simply write on top of the old one? Will my old emails still be intact - and my personal settings?

If different please advise - in the simplest of languages, please !!

Thanks.

Hi

 I am using version 115.14.0 (64-bit) and I am using Fedora 39, up to date OS.  I have been using ThunderBird for a very long time.  I have been experiencing an issue which, unfortunately, seems to come and go.  I am experiencing this issue on 2 separate physical computers.  How can I restore the list of emails under any account when they are not visible?
 This is very troubling ...

Robert

All incoming emails have attachment of same photo on them when I click to open the email to read. They do not have what the sender is sending us. [edited phone# from public community support forum] Thank you, Shanon TMC, Inc.

This is a continuation of a problem I reported earlier... https://support.mozilla.org/en-US/questions/1442170

Updating to version 115.9 did not solve the problem. Today I updated to 115.10.1 and the problem persists. Thunderbird is also recommending that I update to version 116, but I don't even see that listed on the Mozilla web page for the change logs.

Thunderbird 115.10.1, Mac OS 10.13.6, iMac 20-in Early 2008 model.

I can open Thunderbird and check mail in multiple accounts. If I close the Thunderbird window (but leave the app running), CPU usage will eventually jump up to more than 100%. It does not happen right away, but could take 10 minutes or so. Currently it is at 115% processor usage. If I open the Thunderbird window again, the processor usage drops to under 8%, then drops again to below 0.4%.

Thunderbird 128.2.2esr (64-bit) stopped sending emails. It receives OK. This happens in web.com who is my isp. The error message says "Sending of the message failed. An error occurred while sending mail. The mail server responded: Domain Spoofing Prohibited. Please verify that your email address is correct in your account settings and try again." Do you have any idea what the problem is?

While using Thunderbird I found a new e mail address had appeared in the program. This address does not work or seem to cause a problem but I wish to get rid of it. Does anyone know to do this

Basically, I'm trying to use Thunderbird to clear some space on my Gmail account. I'm using IMAP. However that just won't work (most of the time). If I archive emails to a local archive or move it to a local folder, a) nothing happens, b) the files are actually moved (and appear in the archive folders)... but the mails remain on the server when checking through Gmail itself. Also, the mails reappear after 10-20 minutes. c) mails are actually moved and they are removed from the server. Mostly it's a or b.

I have tried all deletion options... delete directly (doesn't appear to work), mark as deleted (won't free up space) or move to Trash. Depending on the folder it used to work for a short while, with the mails appearing in the trash folder, ready for deletion. But that stopped working again.

This is all super frustrating and I have no idea if this is a bug or expected behaviour.

I run Thunderbird on a PC, and, to free up space on Drive C:, I have moved the contents of the folder Thunderbird in Appdata to Drive D:. I then changed my Server Settings, in Thunderbird, from C: to D:, and note that any new mail is indeed now appearing there along with those already transferred. This move could save me a valuable 6 gig of space, and more in the future, however, I am unable to remove that original Thunderbird folder entirely, notably I am unable to remove the contents of the Profiles folder, as it is still linked to the application. Notably with cookies.sqlite, cookies.sqlite-shm, store.json, mozlz4, aborted-session-ping and many others, which I note some have continued to be updated. I have been unable to find any other settings in Thunderbird referring to Drive C:, other than those in Server Settings.

I could presume that if I installed another version of Thunderbird on Drive D: and maybe moved those existing contents of the Thunderbird folder on C: onto Drive D:, and made those numerous settings changes to the App it could work. But I ask is there an easier way to complete this move? How can I complete this transition of Thunderbird from Drive C: to Drive D:?

I had some email gmail updates I ignore cause 'm not in gmail (to my knowledge. I use local company (DRN) and Thunderbird / Mozilla. I'm not read techy and everything I click asks for a different password - which none of them word. I am ready to uninstall Thunderbird and go with gmail only. My time is as valluable as yours and I have spent half a day trying to get emails others have sent and I have not received.

I just finally got this put on my new computer and the whole format (arrangement) is not the way I originally had it set up. Need help with setting up how emails received and sent out. Thanks

I installed Thunderbird and typed in my Office 365 email information to connect my account. Thunderbird found the correct IMAP settings, which I verified on Microsoft's website. It proceeds to open a browser so I can authenticate my account. After that succeeds it starts downloading all of my messages & folders. I thought everything went fine until I attempted to send a message. I get the following error:

Login to server smtp.office365.com with username me@mydomain.com has failed.

It gives me the option to enter a new password, which doesn't make sense since it's oAuth2 but I created an app password to see if that would work, and it didn't. The only other options are cancel & retry which don't help either.

I thought maybe something went wrong with the authentication process so I uninstalled thunderbird and started again with the same results. I've tried many other server settings, but nothing works, so I'm here.

Current Settings:

Server Name: smtp.office365.com User Name: me@mydomain.com Authentication Method: oAuth2 Security: STARTTLS Port: 587

I've tried: Using Port 465 / SSL/TLS Using Port 465 / STARTLS Using Port 587 / SSL/TLS Changing Auth method to Normal Password and then using app-specific password. Uninstall / Resintsall

One final thing to note: I followed the same process with my fastmail.com account, which worked flawlessly. I can send & receive fine.

I have Thunderbird 128.2.2 installed on my desktop and 128.2.1 on my laptop. My laptop works fine with an Office 365 Outlook IMAP account and an Office 365 Outlook POP account. My desktop with 128.2.2 indicates "Authentication failure while connecting to server".

I downgraded my desktop to 128.2.1 and it works fine.

I assume there is a new bug in 128.2.2 that causes the problem.

I have been running Thunderbird for many years, currently on a Windows 10 PC, and always been pleased with its performance. Using it to monitor 5 email accounts, each on a separate folder. Recently I noticed that on three of the accounts extra folders are appearing named inbox-1, inbox-2, inbox-3... then inbox-5 appeared today. There is also inbox.msf.compact-backup and a couple of nstmp folders. They contain copies of all emails in the main inbox over differing periods but going back to 2016 when it was first loaded.

I assume this is something to do with compacting but why has it started it doing now and how do I get rid of these folders which are, presumably, duplicating all my messages and taking up disk space.

Regards,

   Tad O~

Thunderbird ver 128.2.2esr POP3