Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Denne tråden ble arkivert. Still et nytt spørsmål dersom du trenger hjelp.

How can I stop gmail login from hijacking my blueyonder webmail

  • 1 svar
  • 6 har dette problemet
  • 2 views
  • Siste svar av guigs

Brummagem Flash
Brummagem Flash
more options

( Please note that I have posted this story, as a reply to someone else's gmail problem; but now realise it should be a separate question. At least I realised..... eventually.)

I recently set up a gmail account: in my ignorance, I thought it was a good idea. How wrong!!!

Since getting this computer several years ago, I've had no big problems with Firefox; but weirdly I couldn't get thunderbird to connect to the server: so, I've just been using Virgin-media's webmail. A year or so ago, Virgin passed their email service over to Goggle: making their webmail now over-complicated and messy on the screen- with many click-buttons duplicated, and some useful functions have been removed completely. Even with the old-style appearance option; my experience is worsened. For example, if I want to "add a new contact", I now have to open another tab in the new "standard" view: there is no longer any way to do it in the preferred previous view!! I don't like the new "standard" view because over half of the screen is covered by things other than my emails! I don't want to constantly have to look at multiple search boxes; and all those repeated clickables.

So, now I'll describe what happened when I registered for gmail: to my deepest regret!!!!! Suddenly I found my open virgin webmail page (tab) was being repeatedly HIJACKED, and taken a gmail login page. I never asked for any synchronization/amalgamation of my virgin (blueyonder.co.uk) email account and this flaming gmail account. So I closed the gmail account: because it is too much trouble for sweet f.a. in benefit! Google confirmed the gmail account is closed.

But the same blasted thing keeps happening: my open blueyonder page disappears, and the gmail login page appears. Goggle must have installed some form of MALWARE.... IT IS HIJACKING MY FIREFOX !!!

I have hunted all around goggle, including forums, for info on how to remove this unwanted malware. There is no info on how to remove anything goggle! There is no access route to ask actual people at goggle.

Perhaps Firefox folk can help? Please!

( Please note that I have posted this story, as a reply to someone else's gmail problem; but now realise it should be a separate question. At least I realised..... eventually.) ------------------------------------------------------------------------------------------------------------ I recently set up a gmail account: in my ignorance, I thought it was a good idea. How wrong!!! Since getting this computer several years ago, I've had no big problems with Firefox; but weirdly I couldn't get thunderbird to connect to the server: so, I've just been using Virgin-media's webmail. A year or so ago, Virgin passed their email service over to Goggle: making their webmail now over-complicated and messy on the screen- with many click-buttons duplicated, and some useful functions have been removed completely. Even with the old-style appearance option; my experience is worsened. For example, if I want to "add a new contact", I now have to open another tab in the new "standard" view: there is no longer any way to do it in the preferred previous view!! I don't like the new "standard" view because over half of the screen is covered by things other than my emails! I don't want to constantly have to look at multiple search boxes; and all those repeated clickables. So, now I'll describe what happened when I registered for gmail: to my deepest regret!!!!! Suddenly I found my open virgin webmail page (tab) was being repeatedly HIJACKED, and taken a gmail login page. I never asked for any synchronization/amalgamation of my virgin (blueyonder.co.uk) email account and this flaming gmail account. So I closed the gmail account: because it is too much trouble for sweet f.a. in benefit! Google confirmed the gmail account is closed. But the same blasted thing keeps happening: my open blueyonder page disappears, and the gmail login page appears. Goggle must have installed some form of MALWARE.... IT IS HIJACKING MY FIREFOX !!! I have hunted all around goggle, including forums, for info on how to remove this unwanted malware. There is no info on how to remove anything goggle! There is no access route to ask actual people at goggle. Perhaps Firefox folk can help? Please!

All Replies (1)

guigs
guigs
more options

Please start by clearing your cache. How to clear the Firefox cache This will clear all old history of the page. Since Google has confirmed the account is closed but the MX records for the domain still have google servers: http://mxtoolbox.com/SuperTool.aspx?action=mx%3ablueyonde... the email address will still be directed to a gmail login page. When closing a gmail account it can take up to 24 hours to fully close. Clearing the browser's cache will remove the stored local cache from the last 24 hours.

If there is malware, or the page is being hijacked there are some recommended scanners below: Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.

You can try these free programs to scan for malware, which work with your existing antivirus software:

Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.

Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Did this fix your problems? Please report back to us!