Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Denne tråden ble arkivert. Still et nytt spørsmål dersom du trenger hjelp.

Unresponsive script problem. Accessed about:config to reconfigure dom.max_script_run_time. It's not there?? What do I do now?

  • 2 svar
  • 2 har dette problemet
  • 4 views
  • Siste svar av cor-el

frav
frav
more options

Having "unresponsive script" problems constantly. Have to manually shut off computer (force quit won't even work) and go through a clean-up process.

iMac with OS10.6.8

Typed "about:config" in the location bar per https://support.mozilla.org/en-US/kb/warning-unresponsive-script

There is no "dom.max_script_run_time" preference.

So, what do I do now?

Thank you

Having "unresponsive script" problems constantly. Have to manually shut off computer (force quit won't even work) and go through a clean-up process. iMac with OS10.6.8 Typed "about:config" in the location bar per https://support.mozilla.org/en-US/kb/warning-unresponsive-script There is no "dom.max_script_run_time" preference. So, what do I do now? Thank you

All Replies (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

Did you roll back to Firefox 26 to try to solve this problem? The current version is Firefox 31. https://www.mozilla.org/firefox/all/

Have you tested in Firefox's Safe Mode? That's a standard diagnostic tool to deactivate extensions and some advanced features of Firefox. More info: Diagnose Firefox issues using Troubleshoot Mode.

You can restart Firefox in Safe Mode using either:

  • "3-bar" menu button > "?" button > Restart with Add-ons Disabled
  • (menu bar) Help > Restart with Add-ons Disabled

Not all add-ons are disabled: Flash and other plugins still run

After Firefox shuts down, a small dialog should appear. Click "Start in Safe Mode" (not Reset).

Any difference?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Please update to the current Firefox 31 release.

  • Firefox > About Firefox

The Firefox 26 version that you currently run is no longer supported with security updates.

  • It is important to update Firefox and add-ons to the latest version to get all security fixes.

--- Clear the cache and cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox > Preferences > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox > Preferences > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window

Create a new profile as a test to check if your current profile is causing the problem.

See "Creating a profile":

If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems.