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STILL CAN'T LOAD ANY WEBSITES IN FF, ALTHOUGH NO PROBLEMS WITH IE OR AOL. I BELIEVE I'VE TRIED EVERYTHING SUGGESTED.

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  • Siste svar av HereinNJ

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Mozilla FF page loads, but no websites whatsoever will open in FF. I've checked the No Proxy box, I've turned off my Windows Firewall. There is a Firewall for my Norton, but that's been there since day 1. One day I'm doing all of my FF things with no problem; the next morning I turn the computer on & nothing in FF will work. IE works fine; AOL works fine so my internet connection is not the issue. This is the message I get no matter what website I try to open (I also copied the troubleshooting text below this): Thank you for any help - this is truly driving me nuts!

Unable to connect Firefox can't establish a connection to the server at www.aol.com.

   The site could be temporarily unavailable or too busy. Try again in a few moments.
   If you are unable to load any pages, check your computer's network connection.
   If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web.

Troubleshooting "copy text to clipboard" Application Basics


Name: Firefox Version: 33.0.2 User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:33.0) Gecko/20100101 Firefox/33.0 Multiprocess Windows: 0/1

Crash Reports for the Last 3 Days


All Crash Reports

Extensions


Name: AVG SafeGuard toolbar Version: 17.1.3.3 Enabled: false ID: avg@toolbar

Name: InfoAtoms Version: 1.5.0.0 Enabled: false ID: infoatoms@infoatoms.com

Name: Norton Toolbar Version: 2014.7.8.23 Enabled: false ID: {2D3F3651-74B9-4795-BDEC-6DA2F431CB62}

Name: PasswordBox Version: 1.20.0.2308 Enabled: false ID: firefox@passwordbox.com

Name: RealDownloader Version: 1.3.3 Enabled: false ID: {DF153AFF-6948-45d7-AC98-4FC4AF8A08E2}

Name: Skype Click to Call Version: 6.13.0.13771 Enabled: false ID: {82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}

Graphics


Adapter Description: Intel(R) G41 Express Chipset Adapter Drivers: igdumd64 igd10umd64 igdumdx32 igd10umd32 Adapter RAM: Unknown Device ID: 0x2e32 Direct2D Enabled: true DirectWrite Enabled: true (6.2.9200.16571) Driver Date: 2-11-2011 Driver Version: 8.15.10.2302 GPU #2 Active: false GPU Accelerated Windows: 1/1 Direct3D 11 (OMTC) Vendor ID: 0x8086 WebGL Renderer: Google Inc. -- ANGLE (Intel(R) G41 Express Chipset Direct3D9Ex vs_3_0 ps_3_0) windowLayerManagerRemote: true AzureCanvasBackend: direct2d AzureContentBackend: direct2d AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0

Important Modified Preferences


browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 1 browser.places.smartBookmarksVersion: 7 browser.sessionstore.upgradeBackup.latestBuildID: 20141027150301 browser.startup.homepage_override.buildID: 20141027150301 browser.startup.homepage_override.mstone: 33.0.2 extensions.lastAppVersion: 33.0.2 gfx.direct3d.last_used_feature_level_idx: 1 network.cookie.prefsMigrated: true places.history.expiration.transient_current_max_pages: 103947 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true privacy.sanitize.migrateFx3Prefs: true

Important Locked Preferences


JavaScript


Incremental GC: true

Accessibility


Activated: false Prevent Accessibility: 0

Library Versions


NSPR Expected minimum version: 4.10.7 Version in use: 4.10.7

NSS Expected minimum version: 3.17.1 Basic ECC Version in use: 3.17.1 Basic ECC

NSSSMIME Expected minimum version: 3.17.1 Basic ECC Version in use: 3.17.1 Basic ECC

NSSSSL Expected minimum version: 3.17.1 Basic ECC Version in use: 3.17.1 Basic ECC

NSSUTIL Expected minimum version: 3.17.1 Version in use: 3.17.1

Experimental Features


Mozilla FF page loads, but no websites whatsoever will open in FF. I've checked the No Proxy box, I've turned off my Windows Firewall. There is a Firewall for my Norton, but that's been there since day 1. One day I'm doing all of my FF things with no problem; the next morning I turn the computer on & nothing in FF will work. IE works fine; AOL works fine so my internet connection is not the issue. This is the message I get no matter what website I try to open (I also copied the troubleshooting text below this): Thank you for any help - this is truly driving me nuts! Unable to connect Firefox can't establish a connection to the server at www.aol.com. The site could be temporarily unavailable or too busy. Try again in a few moments. If you are unable to load any pages, check your computer's network connection. If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web. Troubleshooting "copy text to clipboard" Application Basics ------------------ Name: Firefox Version: 33.0.2 User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:33.0) Gecko/20100101 Firefox/33.0 Multiprocess Windows: 0/1 Crash Reports for the Last 3 Days --------------------------------- All Crash Reports Extensions ---------- Name: AVG SafeGuard toolbar Version: 17.1.3.3 Enabled: false ID: avg@toolbar Name: InfoAtoms Version: 1.5.0.0 Enabled: false ID: infoatoms@infoatoms.com Name: Norton Toolbar Version: 2014.7.8.23 Enabled: false ID: {2D3F3651-74B9-4795-BDEC-6DA2F431CB62} Name: PasswordBox Version: 1.20.0.2308 Enabled: false ID: firefox@passwordbox.com Name: RealDownloader Version: 1.3.3 Enabled: false ID: {DF153AFF-6948-45d7-AC98-4FC4AF8A08E2} Name: Skype Click to Call Version: 6.13.0.13771 Enabled: false ID: {82AF8DCA-6DE9-405D-BD5E-43525BDAD38A} Graphics -------- Adapter Description: Intel(R) G41 Express Chipset Adapter Drivers: igdumd64 igd10umd64 igdumdx32 igd10umd32 Adapter RAM: Unknown Device ID: 0x2e32 Direct2D Enabled: true DirectWrite Enabled: true (6.2.9200.16571) Driver Date: 2-11-2011 Driver Version: 8.15.10.2302 GPU #2 Active: false GPU Accelerated Windows: 1/1 Direct3D 11 (OMTC) Vendor ID: 0x8086 WebGL Renderer: Google Inc. -- ANGLE (Intel(R) G41 Express Chipset Direct3D9Ex vs_3_0 ps_3_0) windowLayerManagerRemote: true AzureCanvasBackend: direct2d AzureContentBackend: direct2d AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0 Important Modified Preferences ------------------------------ browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 1 browser.places.smartBookmarksVersion: 7 browser.sessionstore.upgradeBackup.latestBuildID: 20141027150301 browser.startup.homepage_override.buildID: 20141027150301 browser.startup.homepage_override.mstone: 33.0.2 extensions.lastAppVersion: 33.0.2 gfx.direct3d.last_used_feature_level_idx: 1 network.cookie.prefsMigrated: true places.history.expiration.transient_current_max_pages: 103947 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true privacy.sanitize.migrateFx3Prefs: true Important Locked Preferences ---------------------------- JavaScript ---------- Incremental GC: true Accessibility ------------- Activated: false Prevent Accessibility: 0 Library Versions ---------------- NSPR Expected minimum version: 4.10.7 Version in use: 4.10.7 NSS Expected minimum version: 3.17.1 Basic ECC Version in use: 3.17.1 Basic ECC NSSSMIME Expected minimum version: 3.17.1 Basic ECC Version in use: 3.17.1 Basic ECC NSSSSL Expected minimum version: 3.17.1 Basic ECC Version in use: 3.17.1 Basic ECC NSSUTIL Expected minimum version: 3.17.1 Version in use: 3.17.1 Experimental Features ---------------------

Valgt løsning

An update: as mysteriously as this began last Fri., it fixed itself (apparently) today. I left my computer on when I went out early this afternoon after again trying to open all kinds of websites in FF with no luck. When I returned from my errands it was back to normal - able to open all websites again. Evidently, the firefox elves snuck into my house while I was out & fixed whatever the issue was. I'd love to know what!

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All Replies (2)

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hello, normally such issues are caused by a firewall/security software which doesn't recognize & therefore blocks new firefox versions. please remove all rules for firefox from your norton firewall and let it detect the new version of the browser again.

Fix problems connecting to websites after updating Firefox

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Valgt løsning

An update: as mysteriously as this began last Fri., it fixed itself (apparently) today. I left my computer on when I went out early this afternoon after again trying to open all kinds of websites in FF with no luck. When I returned from my errands it was back to normal - able to open all websites again. Evidently, the firefox elves snuck into my house while I was out & fixed whatever the issue was. I'd love to know what!