Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Denne tråden ble arkivert. Still et nytt spørsmål dersom du trenger hjelp.

have downloaded firefox on new laptop it fails to open any sites. Went back to IE and that too failed to open. removed firefox and IE works did this 2x. what is

  • 1 svar
  • 1 har dette problemet
  • 3 views
  • Siste svar av philipp

billlty
billlty
more options

Hello I just bought a new laptop and downloaded Firefox and installed it. I tried to go ahead and use it and no web site would open, it would say connecting.... I then went back to IE and that too would not open any website. I uninstalled Firefox and IE now works again. I did this twice and the same results. Using Win 8.1 and Internet Explorer 11 I hope you can help thank you

Hello I just bought a new laptop and downloaded Firefox and installed it. I tried to go ahead and use it and no web site would open, it would say connecting.... I then went back to IE and that too would not open any website. I uninstalled Firefox and IE now works again. I did this twice and the same results. Using Win 8.1 and Internet Explorer 11 I hope you can help thank you

All Replies (1)

philipp
philipp
  • Moderator
more options

hi billlty, which security software are you using? sometimes such issues are caused by a firewall which doesn't recognize & therefore blocks new firefox versions. please remove all program rules for firefox from your firewall and let it detect the new version of the browser again.

Fix problems connecting to websites after updating Firefox