Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options) key, and then starting Firefox. Is the problem still there?

While still in Safe Mode;

Some of your crash reports weren’t sent to the Mozilla Servers.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it and select Submit.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

bp-1e16be60-2c7c-4a9b-a90e-9497c2150430 4/29/2015 5:50 PM bp-7aa7b2a6-3f20-4ba4-a2b0-53c962150430 4/29/2015 5:49 PM bp-a93e4c7f-420e-48e1-9db9-d8eda2150430 4/29/2015 5:49 PM bp-dbfdb253-581c-42d2-9224-ba7b12150429 4/29/2015 4:44 PM bp-5c703657-7a51-4a09-a05f-127be2150429 4/29/2015 4:44 PM bp-244e48e2-1a34-4b2b-8084-97eec2150429 4/28/2015 11:22 PM bp-c0a9b683-6561-414a-b144-cb62b2150429 4/28/2015 10:56 PM bp-246e8b53-efbd-4311-98d0-cba562150429 4/28/2015 10:56 PM bp-e7711aa5-c197-45e4-be9c-4b9a12150428 4/28/2015 3:58 PM bp-9c01add6-3899-4e59-b8c9-5d5d82150428 4/28/2015 3:54 PM bp-2228cb8b-3b08-4e68-a702-9f5a92150428 4/28/2015 3:47 PM bp-3ea0366a-f3da-4b3b-9622-1e7992150428 4/28/2015 3:30 PM bp-97029ae9-c0cf-45b4-8431-bfb792150428 4/28/2015 2:41 PM bp-8a318a3e-941c-4007-93a8-c47be2150427 4/27/2015 4:40 PM bp-51999618-c506-481d-94a3-235352150427

I have several more like these and over 40 WITHOUT "bp" at the beginning like for example:

cb9f1de2-db51-4dd3-890e-add26e102bbd 4/4/2015 2:16 PM b93cabab-5a2f-47c6-a5dc-5571b3045e38 4/4/2015 2:00 PM 9783823f-0af9-483f-97eb-19351ff8e7c5 4/4/2015 10:31 AM 7ad93c29-49d6-4d73-b812-82e9ed56a379 3/25/2015 10:04 PM 231693c7-a2c6-4706-89cc-6ec97c3d3ee7 3/20/2015 9:10 AM dfbeace8-323d-420d-94f8-1f9e39c1999a 3/3/2015 7:31 PM 756117ce-3d28-47f8-9da4-8ad918a5432a 2/28/2015 10:16 PM 7b145229-4e3c-4c84-add7-f91fbc7e37db 2/23/2015 4:37 PM c852700a-89ac-423c-a07b-82b6099bd600 2/15/2015 4:33 PM 75796499-17ac-4928-b971-e0e249fce97b 2/15/2015 2:00 PM 4f574e86-18c1-40d8-833b-94b49712f182 2/14/2015 7:18 PM 0e101b62-ef22-4c8d-a3f3-94849b24fa8d 2/10/2015 4:40 PM 28ed9367-be2e-4d98-974b-894180ad7de7 1/31/2015 1:14 PM d3e8f5a0-c09f-43b8-8b4c-60fd0a7a6f70

The "SUBMIT" function/request you asked didn't work. I couldn't find any "Submit" button to use. When I click in any of these without bp at the start another screen opens up analyzing in some way and when that is finished what it seems a "report" (result) comes up but no "Submit" button. Waiting for further instructions. BTW, still crashes in Safe Mode. Had to write this text twice because of it. Thanks!!

Five crashes in one day is far too many...

(1) One of today's crashes is Flash, and since the plugin's protected mode is still enabled, you could try disabling it. The protected mode feature of the Flash player plugin has security benefits, but seems to have compatibility issues on some systems. There is a new hidden setting for this:

(A) In a new tab, type or paste about:config in the address bar and press Enter. Click the button promising to be careful.

(B) In the search box above the list, type or paste flash and pause while the list is filtered

(C) Double-click the dom.ipc.plugins.flash.disable-protected-mode preference to switch its value from false to true.

This might not take effect until all Flash has been unloaded for a few minutes, or you close Firefox.

(2) With respect to the other crashes today and yesterday, they have a similar "signature" as the crashes in the following thread, so you might take a look at the suggestions there: https://support.mozilla.org/questions/1059562

We don't have to worry about those old reports.

Did you do an update? The last crash report says; Product Firefox Version 37.0.2 but the others say 37.0.1

I do not want to run my computer under Safe Mode because otherwise my browser doesn't work properly. I'm just trying to find a way to solve it before uninstalling Firefox altogether as I was forced to do previously. Two crashes so far today after just 1 hour of computer use. There is no update available for Windows nor Firefox available at this moment. It is fully updated, together with the latest Adobe Flash Player update. Around 10 crashes yesterday alone within a few hours of use. Any tangible and fixable reason why is doing it? I have Firefox running without problems in my other desktop pc. Why is this one showing problems? Thanks!

bp-5aae91c9-d056-4caa-a45e-de2122150430 4/30/2015 2:04 PM bp-2f52c306-8b13-4a5c-8698-218a32150430 4/30/2015 1:57 PM bp-b7530c87-2b57-4709-bc14-dec162150430 4/29/2015 6:05 PM bp-5b271b94-2e08-429d-a3a2-c98b72150430 4/29/2015 6:04 PM bp-80b760b8-565b-400a-b63b-dbf592150430 4/29/2015 6:04 PM bp-a39c5fb3-9f2f-4b4b-a13c-66d2d2150430 4/29/2015 6:03 PM bp-6b96459d-4cc4-4e29-9b70-966d32150430 4/29/2015 5:57 PM bp-1e16be60-2c7c-4a9b-a90e-9497c2150430 4/29/2015 5:50 PM bp-7aa7b2a6-3f20-4ba4-a2b0-53c962150430 4/29/2015 5:49 PM bp-a93e4c7f-420e-48e1-9db9-d8eda2150430 4/29/2015 5:49 PM bp-dbfdb253-581c-42d2-9224-ba7b12150429 4/29/2015 4:44 PM bp-5c703657-7a51-4a09-a05f-127be2150429 4/29/2015 4:44 PM bp-244e48e2-1a34-4b2b-8084-97eec2150429 4/28/2015 11:22 PM bp-c0a9b683-6561-414a-b144-cb62b2150429 4/28/2015 10:56 PM bp-246e8b53-efbd-4311-98d0-cba562150429 4/28/2015 10:56 PM bp-e7711aa5-c197-45e4-be9c-4b9a12150428 4/28/2015 3:58 PM bp-9c01add6-3899-4e59-b8c9-5d5d82150428 4/28/2015 3:54 PM bp-2228cb8b-3b08-4e68-a702-9f5a92150428 4/28/2015 3:47 PM bp-3ea0366a-f3da-4b3b-9622-1e7992150428 4/28/2015 3:30 PM bp-97029ae9-c0cf-45b4-8431-bfb792150428 4/28/2015 2:41 PM bp-8a318a3e-941c-4007-93a8-c47be2150427

akquaman said

I do not want to run my computer under Safe Mode because otherwise my browser doesn't work properly

In Safe Mode, add-ons and most user settings are disabled. If the problem stops, that tells us one thing. If not, that tells us something else. Please use Safe Mode for a time. We need to see if it still crashes.

Product Firefox Version 37.0.2

The crash reports flagged;

ignature nsFrame

mcbrwctl.dll = McAfee SiteAdvisor

Open the McAfee options, and tell it to leave the browsers alone.

McAfee SiteAdvisor has caused problems in the past. Also disable any McAfee anything in Firefox.

Just to clarify, Firefox's Safe Mode is different than Windows' Safe Mode and only affects Firefox.

Firefox's Safe Mode is a standard diagnostic tool to deactivate extensions and some advanced features of Firefox. More info: Diagnose Firefox issues using Troubleshoot Mode.

If Firefox is not running: Hold down the Shift key when starting Firefox.

If Firefox is running: You can restart Firefox in Safe Mode using either:

• "3-bar" menu button > "?" button > Restart with Add-ons Disabled
• Help menu > Restart with Add-ons Disabled

and OK the restart.

Both scenarios: A small dialog should appear. Click "Start in Safe Mode" (not Refresh).

Any less crashy?

bp-b573585b-db40-4bee-8959-c83542150502 5/2/2015 1:10 PM bp-74aa53d8-2079-419e-8b15-35c082150502 5/1/2015 7:51 PM bp-48d86058-3690-47ba-95a4-1fa182150502 5/1/2015 7:48 PM bp-4e2a258f-0d57-456c-bc7c-732762150501 5/1/2015 1:32 PM bp-0fdcd142-7a43-403a-8745-e35a32150430 4/30/2015 2:25 PM bp-df7c3fdb-0b3b-4bae-88ac-4abef2150430 4/30/2015 2:19 PM bp-5aae91c9-d056-4caa-a45e-de2122150430 4/30/2015 2:04 PM

Ok, I haven't been much online these last couple of days but when I was I run it in Safe Mode and still crashed a few times. Perhaps "less" than in 'Normal mode' but still does it crash. I haven't really been online that long to know how less. Anyhow, there are the last reports I just collected for you guys. Let me know. Thank you!

Signature nsFrame

mcbrwctl.dll = McAfee SiteAdvisor

Wlidnsp.dll = Microsoft® Windows Live ID Namespace Provider

FredMcD said

Open the McAfee options, and tell it to leave the browsers alone. McAfee SiteAdvisor has caused problems in the past. Also disable any McAfee anything in Firefox.

I uninstalled the 'Mc.Afee site adviser' which was the only thing Mc'Afee thing I had. I have the feeling this may be it... I just turn it on today and I have with all on... We'll see... Thank you!

bp-be014d10-eb69-4c80-a801-3ca192150504 5/4/2015 4:22 PM bp-f4e15e96-bb9f-47e0-a058-8b26c2150504 5/3/2015 7:26 PM bp-01b66df9-048c-4aa0-9458-b31862150504 5/3/2015 7:25 PM bp-62d29429-3e19-467c-b24d-a5d2a2150504 5/3/2015 7:25 PM bp-dc23e543-2994-4cb9-b5d5-7056e2150504 5/3/2015 7:24 PM bp-b573585b-db40-4bee-8959-c83542150502 5/2/2015 1:10 PM bp-74aa53d8-2079-419e-8b15-35c082150502 5/1/2015 7:51 PM bp-48d86058-3690-47ba-95a4-1fa182150502

More crashes for you guys to review. Like I mentioned on my last report, I uninstalled the Mc.Afee site advisory which was the only McAfee product I still had and still crashes. I just turned the computer on for the first time today and I was welcomed almost immediately by another sudden crash... Any new data? Thank you!!

Signature nsFrame

The crash report shows this is a new type of crash.

Type about:support in the address bar and press Enter. Under the main banner, press the button; Copy Text To Clipboard.. Then in the reply box at the bottom of this page, do a right click in the box and select Paste. This will show us your system details. No Personal Information Is Collected.

Here's the data.

Application Basics

Name: Firefox Version: 37.0.2 User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:37.0) Gecko/20100101 Firefox/37.0 Multiprocess Windows: 0/1

Crash Reports for the Last 3 Days

Report ID: bp-d64a8b82-9efb-4907-ac64-ba3542150505 Submitted: 1 minute ago

Report ID: bp-119ae11c-c612-426f-a9b2-f0a5b2150504 Submitted: 2 hours ago

Report ID: bp-be014d10-eb69-4c80-a801-3ca192150504 Submitted: 2 hours ago

Report ID: bp-f4e15e96-bb9f-47e0-a058-8b26c2150504 Submitted: 23 hours ago

Report ID: bp-01b66df9-048c-4aa0-9458-b31862150504 Submitted: 23 hours ago

Report ID: bp-62d29429-3e19-467c-b24d-a5d2a2150504 Submitted: 23 hours ago

Report ID: bp-dc23e543-2994-4cb9-b5d5-7056e2150504 Submitted: 23 hours ago

Report ID: bp-b573585b-db40-4bee-8959-c83542150502 Submitted: 2 days ago

Report ID: bp-74aa53d8-2079-419e-8b15-35c082150502 Submitted: 3 days ago

Report ID: bp-48d86058-3690-47ba-95a4-1fa182150502 Submitted: 3 days ago

All Crash Reports

Extensions

Name: E-Web Print Version: 1.22.00 Enabled: false ID: e-webprint@epson.com

Name: RealDownloader Version: 1.3.3 Enabled: false ID: {DF153AFF-6948-45d7-AC98-4FC4AF8A08E2}

Graphics

Adapter Description: AMD Radeon HD 6310 Graphics Adapter Drivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64 Adapter RAM: 384 Device ID: 0x9803 Direct2D Enabled: Blocked for your graphics card because of unresolved driver issues. DirectWrite Enabled: false (6.2.9200.16571) Driver Date: 11-9-2010 Driver Version: 8.792.0.0 GPU #2 Active: false GPU Accelerated Windows: 1/1 Direct3D 11 (OMTC) Subsys ID: 00000000 Vendor ID: 0x1002 WebGL Renderer: Google Inc. -- ANGLE (AMD Radeon HD 6310 Graphics Direct3D11 vs_5_0 ps_5_0) windowLayerManagerRemote: true AzureCanvasBackend: skia AzureContentBackend: cairo AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0

Important Modified Preferences

browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 2 browser.places.smartBookmarksVersion: 7 browser.search.useDBForOrder: true browser.sessionstore.upgradeBackup.latestBuildID: 20150415140819 browser.startup.homepage_override.buildID: 20150415140819 browser.startup.homepage_override.mstone: 37.0.2 dom.mozApps.used: true extensions.lastAppVersion: 37.0.2 font.internaluseonly.changed: true gfx.blacklist.direct2d: 4 gfx.blacklist.layers.direct3d9: 4 keyword.URL: https://search.yahoo.com/search?fr=mcafee&type=B114US0D20141209&p= media.gmp-gmpopenh264.lastUpdate: 1423250151 media.gmp-gmpopenh264.version: 1.3 media.gmp-manager.lastCheck: 1430701046 network.cookie.cookieBehavior: 3 network.cookie.lifetimePolicy: 2 network.cookie.prefsMigrated: true places.database.lastMaintenance: 1430701057 places.history.enabled: false places.history.expiration.transient_current_max_pages: 96650 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true print.printer_WF-2530_Series(Network).print_bgcolor: false print.printer_WF-2530_Series(Network).print_bgimages: false print.printer_WF-2530_Series(Network).print_colorspace: print.printer_WF-2530_Series(Network).print_command: print.printer_WF-2530_Series(Network).print_downloadfonts: false print.printer_WF-2530_Series(Network).print_duplex: 1515870810 print.printer_WF-2530_Series(Network).print_edge_bottom: 0 print.printer_WF-2530_Series(Network).print_edge_left: 0 print.printer_WF-2530_Series(Network).print_edge_right: 0 print.printer_WF-2530_Series(Network).print_edge_top: 0 print.printer_WF-2530_Series(Network).print_evenpages: true print.printer_WF-2530_Series(Network).print_footercenter: print.printer_WF-2530_Series(Network).print_footerleft: &PT print.printer_WF-2530_Series(Network).print_footerright: &D print.printer_WF-2530_Series(Network).print_headercenter: print.printer_WF-2530_Series(Network).print_headerleft: &T print.printer_WF-2530_Series(Network).print_headerright: &U print.printer_WF-2530_Series(Network).print_in_color: true print.printer_WF-2530_Series(Network).print_margin_bottom: 0.5 print.printer_WF-2530_Series(Network).print_margin_left: 0.5 print.printer_WF-2530_Series(Network).print_margin_right: 0.5 print.printer_WF-2530_Series(Network).print_margin_top: 0.5 print.printer_WF-2530_Series(Network).print_oddpages: true print.printer_WF-2530_Series(Network).print_orientation: 0 print.printer_WF-2530_Series(Network).print_page_delay: 50 print.printer_WF-2530_Series(Network).print_paper_data: 1 print.printer_WF-2530_Series(Network).print_paper_height: 11.00 print.printer_WF-2530_Series(Network).print_paper_name: print.printer_WF-2530_Series(Network).print_paper_size_type: 0 print.printer_WF-2530_Series(Network).print_paper_size_unit: 0 print.printer_WF-2530_Series(Network).print_paper_width: 8.50 print.printer_WF-2530_Series(Network).print_plex_name: print.printer_WF-2530_Series(Network).print_resolution: 1515870810 print.printer_WF-2530_Series(Network).print_resolution_name: print.printer_WF-2530_Series(Network).print_reversed: false print.printer_WF-2530_Series(Network).print_scaling: 1.00 print.printer_WF-2530_Series(Network).print_shrink_to_fit: true print.printer_WF-2530_Series(Network).print_to_file: false print.printer_WF-2530_Series(Network).print_unwriteable_margin_bottom: 0 print.printer_WF-2530_Series(Network).print_unwriteable_margin_left: 0 print.printer_WF-2530_Series(Network).print_unwriteable_margin_right: 0 print.printer_WF-2530_Series(Network).print_unwriteable_margin_top: 0 privacy.cpd.offlineApps: true privacy.cpd.siteSettings: true privacy.sanitize.migrateFx3Prefs: true privacy.sanitize.sanitizeOnShutdown: true storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1429555222

Important Locked Preferences

JavaScript

Incremental GC: true

Accessibility

Activated: false Prevent Accessibility: 0

Library Versions

NSPR Expected minimum version: 4.10.8 Version in use: 4.10.8

NSS Expected minimum version: 3.17.4 Basic ECC Version in use: 3.17.4 Basic ECC

NSSSMIME Expected minimum version: 3.17.4 Basic ECC Version in use: 3.17.4 Basic ECC

NSSSSL Expected minimum version: 3.17.4 Basic ECC Version in use: 3.17.4 Basic ECC

NSSUTIL Expected minimum version: 3.17.4 Version in use: 3.17.4

Experimental Features

Here are the last ones these last few minutes, both 'Safe mode' and regular mode, I believe as well...

bp-aeb8ddc2-bc84-4de1-9ca3-dcfb82150505 5/4/2015 7:50 PM bp-44eed142-f212-4574-a374-f758c2150505 5/4/2015 7:49 PM bp-e2200751-e646-44ff-aea7-51de02150505 5/4/2015 7:00 PM bp-d64a8b82-9efb-4907-ac64-ba3542150505 5/4/2015 6:48 PM bp-119ae11c-c612-426f-a9b2-f0a5b2150504 5/4/2015 4:32 PM bp-be014d10-eb69-4c80-a801-3ca192150504

...and still a few more extra... Should I continue?

bp-b53e24c2-b6e2-4b5c-bf4d-0c0752150505 5/4/2015 8:03 PM bp-81537349-e79d-45cd-96bc-a2e072150505 5/4/2015 8:02 PM bp-a415e84e-8f83-43ee-bd87-6a6ea2150505 5/4/2015 8:00 PM bp-aeb8ddc2-bc84-4de1-9ca3-dcfb82150505 5/4/2015 7:50 PM bp-44eed142-f212-4574-a374-f758c2150505

And here are the first 5 crashes from this morning... Any answers Firefox or should I just do the switch to another browser more stable now?  :)

bp-5adef29e-166c-408f-a56e-c21a52150505 5/5/2015 9:57 AM bp-da2e8054-fc82-4d1e-8ed3-effb02150505 5/5/2015 9:56 AM bp-96b3db73-30b5-4e87-8134-fbd572150505 5/5/2015 9:42 AM bp-555268bb-1684-41aa-b4f7-c5f602150505 5/5/2015 9:39 AM bp-fd0aff75-8410-4f44-b2a8-cd9212150505 5/5/2015 9:04 AM bp-b53e24c2-b6e2-4b5c-bf4d-0c0752150505

Ok, it looks like all your crashes are narrowed down to one crash which is related to your graphics card.

Try these two things:

• Update your graphics driver (http://support.amd.com/en-us/download/desktop?os=Windows+7+-+64 should work).
• If that fails, disable Hardware Acceleration, Turning off hardware acceleration

In the meantime, I've escalated this up to engineering to see if there is anything else we can try, or alternatively, if we can get a fix into the next version of Firefox.

Thank you Tyler! I will try your suggestions right away!

After I updated my graphic card drivers I've still got a few crashes. They may be the first 2 or 3 from these below.

bp-94561977-47d1-43e5-a036-a284e2150505 5/5/2015 2:24 PM bp-9fc6daa4-3dd8-4775-854a-0f84d2150505 5/5/2015 11:24 AM bp-5adef29e-166c-408f-a56e-c21a52150505 5/5/2015 9:57 AM bp-da2e8054-fc82-4d1e-8ed3-effb02150505 5/5/2015 9:56 AM bp-96b3db73-30b5-4e87-8134-fbd572150505

Well, it's at least giving us a different crash ID now! :D

Did you try disabling hardware acceleration?