Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Denne tråden ble arkivert. Still et nytt spørsmål dersom du trenger hjelp.

Cannot log in to site, cannot reset password, receiver error: Error Sending your new password: SMTP Error: Could not authenticate.

  • 2 svar
  • 2 har dette problemet
  • 1 view
  • Siste svar av CaregiverG

CaregiverG
CaregiverG
more options

Trying to log on to site I have used before and have an account. When I try to log in, the email and password are wiped out and I get the same login page with blank fields again. When I try to reset the password I get the following error message: Error Sending your new password: SMTP Error: Could not authenticate.

Trying to log on to site I have used before and have an account. When I try to log in, the email and password are wiped out and I get the same login page with blank fields again. When I try to reset the password I get the following error message: Error Sending your new password: SMTP Error: Could not authenticate.

All Replies (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

Regarding the login: When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.

(1) Bypass Firefox's Cache

Use Ctrl+Shift+r to reload the page fresh from the server.

Alternately, you also can clear Firefox's cache completely using:

"3-bar" menu button (or Tools menu) > Options > Advanced

On the Network mini-tab > Cached Web Content : "Clear Now"

If you have a large hard drive, this might take a few minutes.

(2) Remove the site's cookies (save any pending work first). While viewing a page on the site, try either:

  • right-click and choose View Page Info > Security > "View Cookies"
  • (menu bar) Tools > Page Info > Security > "View Cookies"
  • click the padlock or globe icon in the address bar > More Information > "View Cookies"

In the dialog that opens, you can remove the site's cookies individually.

Then try reloading the page. Does that help?

I notice you have quite a few extensions and wonder whether you could rule out extensions as a potential source of the problem by testing in Firefox's Safe Mode? That's a standard diagnostic tool to deactivate extensions and some advanced features of Firefox. More info: Diagnose Firefox issues using Troubleshoot Mode.

If Firefox is not running: Hold down the Shift key when starting Firefox.

If Firefox is running: You can restart Firefox in Safe Mode using either:

  • "3-bar" menu button > "?" button > Restart with Add-ons Disabled
  • Help menu > Restart with Add-ons Disabled

and OK the restart.

Both scenarios: A small dialog should appear. Click "Start in Safe Mode" (not Refresh).

Any difference?

Regarding the password reset: it sounds like the site is broken. I don't see how a browser could cause that error.

CaregiverG
CaregiverG Eieren av spørsmålet
more options

Tried both of those before posting the question. Didn't help. Thanks anyway.