Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefoxcrashes everytime I open any tab containing a youtube video, unless I'm in secure mode.

  • 4 svar
  • 3 har dette problemet
  • 1 view
  • Siste svar av cyfrostan

more options

It started today, a few hours ago in fact. After having booted up my system again after a short few hour break from work, firefox started immediately crashing when I tried to restore previous session. After numerous trial and error scenarios I identified the problem to be that it crashes specifically when opening any tab containing a youtube video. It also crashed when making this account and when trying to open google maps. Refreshing firefox does not work. Reinstalling does not work. Running in Secure Mode fixes the issue, but I'm looking for a more permanent fix.

Some of the recent report numbers: bp-c9be9125-1848-47f8-a997-3d68e2150705 2015-07-05 21:24 bp-400b742c-71dd-49a1-8b68-ac4c52150705 2015-07-05 21:24 bp-07234679-59f0-4851-9dd4-2825b2150705 2015-07-05 21:18 bp-0318d093-6705-4bab-8dca-5d8832150705 2015-07-05 21:10 bp-89ed2984-0dcf-40d5-b83b-7101b2150705 2015-07-05 21:09 bp-caedccf9-8181-45a6-b667-8c23f2150705 2015-07-05 21:07 bp-7d90712d-3e32-419f-b184-f6e452150705

It started today, a few hours ago in fact. After having booted up my system again after a short few hour break from work, firefox started immediately crashing when I tried to restore previous session. After numerous trial and error scenarios I identified the problem to be that it crashes specifically when opening any tab containing a youtube video. It also crashed when making this account and when trying to open google maps. Refreshing firefox does not work. Reinstalling does not work. Running in Secure Mode fixes the issue, but I'm looking for a more permanent fix. Some of the recent report numbers: bp-c9be9125-1848-47f8-a997-3d68e2150705 2015-07-05 21:24 bp-400b742c-71dd-49a1-8b68-ac4c52150705 2015-07-05 21:24 bp-07234679-59f0-4851-9dd4-2825b2150705 2015-07-05 21:18 bp-0318d093-6705-4bab-8dca-5d8832150705 2015-07-05 21:10 bp-89ed2984-0dcf-40d5-b83b-7101b2150705 2015-07-05 21:09 bp-caedccf9-8181-45a6-b667-8c23f2150705 2015-07-05 21:07 bp-7d90712d-3e32-419f-b184-f6e452150705

Valgt løsning

OK, so while I was fixing my other problems it also fixed this issue.

TL;DR There were some viruses on my PC that likely messed with the system files, I took out my hard drive and performed a scan using another computer, found about 60 of them. Then I upgraded to win 8.1 which fixed the issue, likely by overwritting the damaged system files.

Les dette svaret i sammenhengen 👍 0

All Replies (4)

more options

PS It crashes specifically on opening pages containing youtube videos, not youtube main page and does so even if it's not as part of session restoration.

more options

You can try to disable hardware acceleration in Firefox.

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.

You can check if there is an update for your graphics display driver and check for hardware acceleration related issues.

more options

I'm gonna try these as soon as I can, a whole lot of other issues cropped up that I have to deal with first. I probably caugh something nasty.

more options

Valgt løsning

OK, so while I was fixing my other problems it also fixed this issue.

TL;DR There were some viruses on my PC that likely messed with the system files, I took out my hard drive and performed a scan using another computer, found about 60 of them. Then I upgraded to win 8.1 which fixed the issue, likely by overwritting the damaged system files.